Question about HP Photosmart C5180 All-In-One InkJet Printer

7 Answers

Need to install HPPhotosmart printer to my laptop run with Window Vista

Hi, I just bought this new Dell LapTOP with the Window Vista Home Premium and I need to connect it with our wireless printer HP Photosmart series 5100 - C-5180 All-in-One. I had to download the software and STILL THE PRINTER DOES NOT WANT TO INSTALL. I went to see an sales rep where I bought it, at Staples, and they couldn't do it neither & suggested me to get a hold of your support service as you would be able to solve my problem. Please let me know if I can to call instead as I need it to be connected by Tuesday, Feb 19th. Thank you for your support.
LouiseMy HP Photosmart C5180 was originally installed to a Windows XP, but now I have a Vista. Could you direct me to a way of connecting up the two items.

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  • Kendey Feb 11, 2009

    Nothing has yet been done by you

  • Kendey Feb 16, 2009

    Printer appears to be printing fine now.

  • Kendey Feb 16, 2009

    Printer appears to be printing fine now.

×

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Please check this link for all the instructions from downloading to installing the printer your desired way.
http://h10025.www1.hp.com/ewfrf/wc/setupCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1153481

Incase you have any issue please feel free to post.

Posted on Feb 16, 2009

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To start download the drivers here: HP Photosmart Full Feature Software and Drivers.

After download is complete, unplug printer usb cable.

Click right button of mouse on the file you just downloaded and chose "run as administrator" from the dropdown menu.

If your security software (eg Norton or Mcafee) pops up asking authorisation, authorise the request from printer installer software.

When asked by the printer setup wizard plug in teh printer USB, and later set up printer as default when asked.

For the rest follow instructions.

see also:

Downloading and Installing the Print Drivers in Windows Vista - ...


Run a Command as Administrator from the Windows Vista Run box

User Account Control - Wikipedia, the free encyclopedia

Posted on Feb 16, 2009

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I've emailed you.

Thanks,
Niko(Ekse)

Posted on Feb 15, 2009

  • Ekse Feb 16, 2009

    we have solved the issue over remote support.

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  • Master
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Vista supports wireless autoconfiguration. To add a wireless printer. Click Control Panel>Printers>Add a Printer (its at the top of the box)>select Add a network, Wireless or Bluetooth Printer. Just make sure your printer is turned on so Vista can recognize it. Just follow the instructions from there. If you have any questions let me know. Don't forget to rate this solution before you log out.

Posted on Feb 12, 2009

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You will have to get the vista update and, you will also have to download the vista compatible drivers from the hp support page as well

Posted on Feb 12, 2009

  • Michael Masters
    Michael Masters Feb 12, 2009

    If you have not downloaded the vista sp2, i would do this as well.

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Would you mind if I remotely connect to your computer?

Posted on Feb 12, 2009

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2 Suggested Answers

adonscott
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SOURCE: Need to install HPPhotosmart printer to my laptop run with Window Vista

Hi,

Most of you guys are having issues regarding installing the SOftware using the CD or even using the Downloaded software from the website. With this, I would like to make sure that i understood all your concerns so that I will know where to start with the possible solution. Could YOu Please give me guys the Exact Error MEssage that you encountered when trying to install the Software? Or what really happens and what percentage did it stopped?

The informations that you are going to provider me would give much help.

Thank you so much.

adonscott

Posted on Jul 05, 2008

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Posted on Jan 02, 2017

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Hi,

Most of you guys are having issues regarding installing the SOftware using the CD or even using the Downloaded software from the website. With this, I would like to make sure that i understood all your concerns so that I will know where to start with the possible solution. Could YOu Please give me guys the Exact Error MEssage that you encountered when trying to install the Software? Or what really happens and what percentage did it stopped?

The informations that you are going to provider me would give much help.

Thank you so much.

adonscott

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