OK MY LAPTOP BATTERY DIED AND THE ADAPTER WILL NOT CHARGE THE BATTERY THE ICON LIGHT WILL NOT LIGHT UP INDICATING THAT IT IS CHARGING EITHER SO I BOUGHT A NEW BATTERY I PUT IT IN AND IT WORKED SO I PLUG IT IN AND IT STILL DOES NOT PICK IT UP IT TELLS ME TO CHOOSE A DIFFERENT POWER SUPPLY WOULD I NEED A NEW ADAPTER??
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
So I gather the laptop does not run when the battery is in and the AC adapter is not connected? Laptop batteries tend to ware down over time and will need to be replaced as they end up not being able to hold any charge. Look online for a new replacement of the battery under the model number of your laptop
POWER SUPPLY & BATTERY PROBLEM If the laptop battery is more than 3 - 4 years old then the battery could be worn out. Rechargeable batteries have a finite number of charge and discharge cycles and will lose their charge capacity over time, i.e. won't charge to 100% and gradually the charge reduces until the battery won't charge up at all. OR The battery shows a 100% charge but when the adapter is disconnected the battery drops off to zero capacity in a very short time. If the battery drops to an unacceptable charge level then the battery needs to be replaced. Rechargeable batteries will fail if stored in a discharged state for long periods. When you connect the power adapter into the laptop, does the power LED light up? If not then - The battery adapter or the adapter's power lead or the laptop's power socket could be faulty. Check power adapter's DC plug that connects into the laptop power socket with a multi-meter, the voltage should be slightly higher than the voltage that is printed on the label on the bottom of the adapter. If the voltage is zero or way below the voltage that is printed on the label then the power adapter is faulty and needs to be replaced. If the adapter is OK then connect it to the laptop and power it up, then look at the power/battery charging LED light and wriggle the power plug in the laptop's power socket. If the power/battery LED light flashes and in a certain position this LED light stays firm, then the power socket is either faulty or it has a dry solder joint where it is connected to the motherboard. This can be repaired but it requires the laptop to be completely dismantled to get at this power socket and repair. If you cannot DIY then I suggest you get a quote first.
Symptoms of a broken power jack 1. If you wiggle the power cord or the AC Adapter connector on the back of the laptop, the power LED and battery charge LED start to flicker. 2. Battery will not charge in the laptop. 3. Laptop runs fine off a charged battery. 4. With the AC Adapter connected the laptop appears to be dead. No power LED or battery charge LED activity. 5. Laptop randomly powers off without any warning.
If your laptop is out of warranty, then you can fix the problem by re-soldering DC-IN jack on the system board. If it
Often when a battery is real flat, it hangs up the entire system. What you need to do, is remove the battery completely, as the laptop should be able to be powered by the AC adapter itself.
You may find if that is the case that your battery has gone bad, and you will have to replace it.
If your laptop, will NOT work from the AC adapter, then either the adapter is faulty, or there is an internal vault, in the Power conditioning circuitry inside the PC. Try another adapter, if still no go, then it is definitely an internal problem.
There are several simple indicator to determine the source of the problem. There are 4 major components involved, the laptop circuitry, contact terminal, AC adapter and battery. Every laptop has a LED light indicating if it is in the charging mode (without powering up the laptop). Start out with your laptop shutdown. Pull out the battery, then plug in the AC Adapter. See any LED light go on? Try again, the same procedure now with the battery plug in first, then plug in the AC adapter. See any additional LED lights go on? If there is no different, than the laptop can not detect your battery. If the AC adapter can power up your laptop, you can eliminate the battery (assumed brand new battery) & AC adapter. This only leaves you with the laptop circuitry & contact terminal. If your laptop can charge up your old battery or any battery, then it might be still the battery & contact. So, you try these procedure to reduce down to the "problem" component.
If the machine works properly with no problems, it's probably the battery light, indicating that the battery is no longer working properly, ie.. not charging, not holding a charge, not charging completely, etc... and needs replacing. Somewhere right around the light there should be an icon or symbol, I'm betting a little battery icon.
Try running you laptop with the battery and the AC adapter. If by plugging in your adapter there is no light indicator likewise or no powering up, then presumably there is a problem with the power supply circuitry in the motherboard. Normally the laptop should work with just the adapter, just the battery or both the battery and the adapter. If it will not perhaps your best bet is to seek professional repair service since this would require opening the motherboard. In most instances, this involves an smc fusible link, regulator transistors or even just cold solder or loose connections.
Hope this be of some help/idea. post back how things turned up or should you need further information.
Good luck and kind regards.