Question about Hotpoint HSS25GFP Side by Side Refrigerator

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Moved Side By side w/Dolly now Refrig side is not working

We moved our side by side Refrig. using a Dolly. Dolly was used on left side and the compressor is on the right side. Now the problem is, the Freezer side works good but the Refrig side will not get cold. It was unplugged about 2 hours before it was plugged back up at the new location and has been plugged up for over a week (hoping that it would start working again). Have we messed something up doing this, or can it be fixed?

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I have seen this happen so many times with all appliances.

First, I think it’s important to know that the Ref side has no cooling coils, it’s basically a box and the cold air in the freezer is blown over by a fan through a channel into the Ref side. This channel has a door which regulates how much cold air goes through. You probably have two control knobs in the Ref side, one controls the temp with numbers 1-9, 9 being the coldest. This temp control tells the compressor how long to run. The other control is for that little door and it may have letters A-E, E being the coldest. If you set it on E (coldest) then this will close that little door and keep most the cold air in the freezer. The settings may both be numbers however, they work the same way as described above.

Now, why is that cold air not getting over to the Ref side?
1. The little door is not open.
check your control setting. You should be able to feel air coming through the channel on the Ref side.

2. The fan in the freezer is not working.
You can hear this fan running when you open the freezer.

3. The coils on the freezer side are clogged with ice which won't let the fan circulate the air over to the Ref side.
This is a failure of the defrost system but, this would also cause the freezer side to not get cold after 2 weeks.

Posted on Feb 11, 2009

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