Question about HP PSC 500 All-In-One Printer

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Scanner will not scan

When i push the scan button it says: Cannot connect to the pc See customer care guide.
I have misplaced my customer care guide. how can i fix this problem?

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  • gclark1168 Feb 17, 2009

    I have same problem, when you press scan it comes up with see customer care guide, dont have it as we bought printer second hand.

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I was using windows XP and had their drivers installed (as HP won't create any new ones). I had the scanner working and I came up with the same message. Here's what worked for me:

You will need to reboot the computer while having the printer on. After I did this, the connection was remade and I was able to scan again.

Posted on Feb 26, 2009

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If it worked before try pulling all the plugs in the back and waiting at least one minute then replugging!
Have you installed any new software lately?
Jack
scanner will not scan - 29ba111.jpg

Posted on Feb 11, 2009

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