Question about Canon (6981A002AA) for imagerunner 2200, 2800, 3300 Print Server

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E000007-0000 I HAVE PROBLEME #000007-0000

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E007 error means tha there is an error in the rotation of the upper fixing unit. (the hot bit)
On these machines it looks like a roller but is in fact a thin film with a heater inside it. The film is probably damaged or split. this normally happens at one end. On the end of the film there is a white patch that is read as it goes round and it is that not being read that gives the error.

Posted on Feb 11, 2009

  • addisu Sep 23, 2013

    I have changed fuser film but the problem persists

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Posted on Jan 02, 2017

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CANNON 2420 IMAGE RUNNER ERROR 000007


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The error indicates the abnormal rotation of the fixing film. Mostly the film tear off at fixing film assembly. The film may be replaced at less cost as 3rd party service or the fixing film assy. replaced as geuine spare.

The other problem may happen, as rotation sensor failure or DC-CON pcb. but these are very rare.
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