Question about HP Officejet 6310 All-In-One InkJet Printer
We just bought this printer about a month ago. Now, the feeder will not work when scanning documents. I can scan using the flatbed only. Whenever I try to use the feeder it says "Reload document, Press OK to continue."
We have checked through the whole printer trying to figure out if anything is broken but doesn't see any issues. Anybody have ideas?
please click on the above link to get the issue resolve
Posted on Oct 28, 2007
SOURCE: HP LaserJet 2840 Scanner problem
Yes, but I don't see any actual paper jams. I have a Vista O/S and I've been reading that that might be the problem; the 2840 scanner driver is not compatible with the Vista O/S and HP hasn't produced a solution yet. I appreciate your efforts, thanks.
Posted on Feb 10, 2008
This has a happy ending. But first, the obligatory narrative:
The HP site has advice on how to deal with a document feeder that doesn't detect your document. It doesn't talk about the opposite problem, which is what molecular is describing. I had the identical problem yesterday. I'd place the original on the glass and it kept demanding that I put the original in the feeder. So I got into a chat session with the HP technician. Her advice, (based on the possibility that a power surge had created the problem) unplug from everything, restart, and retry. The problem persisted. I told her so. She broke the connection. Nice.
So here is how I fixed it. Using the Setup button>Tools>3. Restore factory defaults, I returned the device to its factory settings. I put the original on the glass and it made the copy without a problem.
Here is a pure speculation. There are at least two ways to enter settings related to two-sided copying. I had used one to enter the settings (two-sided original to two-sided copy, as it happens) and later tried to use another button to change those settings. I noticed the 2-sided settings did not change. I believe the feeder is the default for two-sided copying. So when the system failed to clear the settings, it failed to clear the default. Once I returned all settings to the factory originals, the problem disappeared.
Posted on Mar 14, 2008
i just talked with hp,
They suggest i (re) install the right software version
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
Posted on Aug 30, 2008
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