It sounds to me like you are having an internet connection problem, as well as a firmware problem.
First some ideas on the firmware:
You can check the firmware version in the system info menu. Are you certain the version listed is not custom firmware? Try googling the exact firmware version the psp reports to make sure it is official. if you are certain, I would not stop contacting sony because one "help technician" gave you the "no support for custom firmware" line. I would continue to demand satisfaction.
You didn't mention the model of your psp. If it a PSP-3001, it can't even have custom firmware, so in that case keep demanding customer service from sony.
If your model is the original -1001 or a slim and lite -2001, you can load custom firmware onto it and fix it that way. Use a pandora battery and 'magic' memory stick, which you can buy online. If you look in the local classified ads website whereyou live, you can probably find several people offering what they will call a downgradingservice. This will also fix your problem.
Sony doesn't support their equipment, and then wonders why custom firmware is so popular and common.
Now some ideas on the network problem:
You will need some understanding of wireless routers to troubleshoot this. You will need know to how to log-in to your router from your pc in order to change the settings, (check the manual, generally it is the root of your network, ie if your pc has the ip address 192.168.0.###, then point your pc's browser to 192.168.0.1 & you will be interfacing directly with the routers setup program.) It is a very good idea to save a copy of your routers settings before you mess with them, this should be straightforward and easy, check the manual if it is not apparent. If you mess it up by accident, you will have a fallback position, yes?
Wireless routers keep unwanted computers from joining the network in at least two ways: one is by encrypting (a WPA key for example), and the other is by limiting MAC addresses. A MAC address is like a unique serial number encoded on the chips of every network card or wireless adaptor. When one computer tries to connect to a router, the router sees the mac address of the computer as its identity. So, you can tell your router to accept all MAC addresses or only specific addresses.
I recommend considering making it easier to connect to your router bytemporarily disabling the security encryption functions of yourwireless router, and the MAC screening. You need to be running a software firewall on your pc like norton360 or a similar product to protect your PC from guests, so if you happen to have a neighbour who is looking for free internet access from unprotected wireless routers, and you let down your routers guard for the brief period you are troubleshooting, the worst that happens is they get a few minutes of free internet off you - they don't get to look in any other computers on your network, follow me?
So, if your wireless router is in an unencrypted, any MAC address, basically open-to-all state, then begin the wireless network setup on your psp again. Give the new connection a new name and scan. When your psp finds your routers name, connect to it. Back on your PC, at the "192.168.0.1" page, you will see the MAC address of your PSP pop up under wireless clients. When you turn mac filtering back on, this is the address you will allow your router to accept.
If your psp is able to connect to your router when your router is unsecured, then add the security measures back one at a time until you are back to an encrypted, mac-filtered state. The encryption part is usually where people trip up because you need to type that long key into the psp's network config and it is easy to make a mistake.
I hope that helps!
Sep 23, 2009 |
Sony PlayStation Portable (PSP) Console