Question about Logitech QuickCam Communicate Personal Web Camera

2 Answers

Quickcam will not start in Windows Vista

Recently purchased a QuickCam Communicat MP S5500
went to install software and softwar installation stopped just before detecting camera saying that quickcam.exe has stopped working. 
i completed installation, camera was detected and worked fine. camera works with skype which is main reason for purchasing the camera. Camera package states camera works with windows vista

i have uninstalled and reinstalled with same results. i have downloaded software from website and get same results. i have turned off user account control with no results. i have installed as administrator (even though i am an administrator) and had no results. i have checked to see that services are running. 

everytime i try to run the program, i get error quickcam.exe has stopped working. it gives me option to search web or close. i choose search web and nothing happens.

i was able to install software and run it on my virtual XP machine and software works fine there, however haveing issues with getting virtual machine to see camera. 

any suggestions or help would be greatly appreciated

thanks

Posted by on

  • Verbaline Mar 27, 2009

    Hi.

    I have the same problem with my new Logitech QuickCam Pro 9000 with software version 11.8.0. I'm running Vista Business 32bit with all availible pathes installed.



    I got this error during installation, and whenever I'm starting the software. The camera works without the software, but I'm not able to configure the microphone without it.



    I have tried to uninstall, and reinstalled a clean installation. But no change.

  • yetimeister May 22, 2009

    I also have the same problem, actually purchased 2 different Logitech webcams with two different versions of Quickcam and I am having the same problem. Bought the Pro 9000 and Pro Notebook quickcam version 11.8. Running 32 bit vista home premium

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

After you get your camera installed properly, DO NOT unplug it from the USB port as it will cause
the drivers to be corrupt and render the camera unusable till reinstalled it properly.

Follow the instructions below and it will work.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.


A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger

1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera

Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
· images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Posted on Aug 24, 2009

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers

Running Windows Vista Ultimate, using QuickCam Orbit AFT, installed QuickCam v11.8, same problem, error window states "Quickcam.exe has stopped working" - I've uninstalled, reinstalled, uninstalled, reinstalled download from logitech, uninstalled, etc., etc., no same message. Seems like a lot have similar problem, must be an answer out there.

Posted on May 15, 2009

2 Suggested Answers

philmik
  • 107 Answers

SOURCE: I can't video call on skype with my quickcam communicate Mp s5500

Have you tried to add your camera in Skype's video settings? If yes, try to exit your Logitech software and then check if it's working. Hope you'll fix it. Good Luck!

Posted on Jun 07, 2009

yooperbud
  • 8637 Answers

SOURCE: I have a Logitech QuickCam Communicate MP S5500.

Normal 0 See section C. Windows Live Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/ ) set it up as follows:
  1. Click on Messenger at the top left and then go down to Preferences and then the Preference Window will come up.
  2. Next click on Calling and Devices. In the Calling & Devices on the right and set the Microphone and Speakers to the computer Audio Card or sound device installed in the computer.
  3. Just below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant” and follow the instructions on the left window.
  4. Then after completing the Audio Setup, go to down and click on Webcam it should BRODCSAST and you will see your picture.
  5. To Chat, click on MESSENGER and then
  6. After make necessary settings, click on APPLY, then OK.
  7. Then click on MESSENGER and go to my WEBCAM ready to use.
  1. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jul 04, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Camera doesn't come on when I try to activate installation.


sotware for cameras dont work for apple unless in UVC mode means plug and play. here is a list of cameras compatiable to apple computers.

amera Name P/N QuickCam E3500/E3560 860-000095 QuickCam Ultra Vision SE 860-000023 QuickCam Ultra Vision 861238 QuickCam Orbit/Sphere MP 861305 QuickCam Fusion 861304 QuickCam Pro 5000 861306 QuickCam Pro 9000 861464 QuickCam Pro for Notebooks 860-000026 QuickCam for Notebooks Pro 861303 QuickCam Communicate MP (S5500) 860-000106 QuickCam Communicate Deluxe (S7500) 860-000107 QuickCam Communicate Deluxe 861235 QuickCam Deluxe for Notebooks 860-000009 QuickCam Vision Pro for Mac 860-000143
QuickCam Orbit AF 860-000063

Jul 11, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Unable to install logitech software for quickcam s5500 on to a computer with vista


clean boot the pc. and reinstall

http://www.logitech.com/pub/techsupport/quickcam/lws100.exe

Jul 11, 2009 | Logitech QuickCam Express Web Camera

1 Answer

I can't video call on skype with my quickcam communicate Mp s5500


Have you tried to add your camera in Skype's video settings? If yes, try to exit your Logitech software and then check if it's working. Hope you'll fix it. Good Luck!

Jun 07, 2009 | Logitech QuickCam Communicate STX Webcam

2 Answers

QuickCam Pro 9000 problem (Vista 64 bit)


make sure the following INF installed in %windir%\inf?

* usb.inf
* wdmaudio.inf
* wdma_usb.inf

The usb.inf is likely missing. Download it and place it in the windows\inf folder. Then remove all logitech drivers and software and re-install.

Mar 08, 2009 | Logitech QuickCam Pro 9000 Web Cam

1 Answer

Trying to instal Logitech QuickCam S5500 on my mac


Hi, In order to use this model under a mac OS you will need a software called macam, find the list of compatible devices here: http://webcam-osx.sourceforge.net/cameras/index.php
The download link here: http://webcam-osx.sourceforge.net/downloads.html
Please note that this model has been designed for a windows environnement and macam might not provide the full functionality of your device.
Thanks and have a nice day J -

Dec 23, 2008 | Logitech QuickCam Chat Personal Web Camera

1 Answer

Webc am


FIRST, INSATLL THE DRIVER CD OF WEB CAM AND REBOOT UR COMPUTER. AND TRY IT...

IF U LOST THE CD. GO AND SEARCH THE DRIVER SOFTWARE DOWNLOADING IN GOOGLE SEARCH AND INSTALL IT.

Nov 29, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Windows XP wont recognize QuickCam S5500


Normal 0 Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud

Oct 01, 2008 | Logitech QuickCam Communicate Personal Web...

Not finding what you are looking for?
Logitech QuickCam Communicate Personal Web Camera Logo

457 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Webcams Experts

gaucherre

Level 2 Expert

180 Answers

WTF Chuck.....
WTF Chuck.....

Level 3 Expert

378 Answers

Pieter Vleeshouwers

Level 3 Expert

1410 Answers

Are you a Logitech Webcam Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...