Canon Faxphone B640: In feeding the original for faxing and copying, the first page comes through with a slight tear slightly to left of center. sometimes I have to hand feed it. With subsequent pages, they start to feed and then often hang up, requiring a "force feed" which sometimes fails. I think that one of the black tabs that covers the white plastic in the assembly that engages the feed roller is broken. There is a long one to the right, but the one to the left is evidently broken.
Can I fix this, or must I send it to Canon?
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Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.
Hi, You might want to read the bulletin below before using that machine. Hope that helps. Lbcoaster
An electrical component used in certain FAX PHONE B640 units manufactured between September 30, 1999, and January 26, 2000, may present a risk of fire.
This potential risk, and Canon's commitment to customer satisfaction and safety, have led us to implement a special Instant Exchange Program to replace, at no cost to customers, all FAX PHONE B640s bearing the following serial numbers:
UKK52923 to UKK55442
UKK60513 to UKK99999
YKK02001 to YKK20000
The serial number on your FAX PHONE B640 is printed on a silver sticker located on the back of your product, as shown below:
If your FAXPHONE B640 contains one of the above-listed serial numbers, simply call our special Instant Exchange Program toll-free number, (888) 280-7858, between 8:00 a.m. - midnight, Eastern Time, Monday through Friday, or between noon - 8:00 p.m., Eastern Time, on Saturday.* We will arrange to ship you a new FAXPHONE B640 or comparable model, complete with a one-year warranty, at no charge. We also will provide you with a toll-free telephone number to call to arrange pickup of your used FAXPHONE B640. There will be no charge to you for this pickup. Please DO NOT return your FAXPHONE B640 to the retailer from whom you purchased it.
If you have any questions concerning your FAXPHONE B640 or the special Instant Exchange Program, please call Canon at 888-280-7858 or email Canon at B640@va.cits.canon.com.
*If you cannot use the toll-free number because you live outside the United States, you may call (757) 413-2848, and receive additional directions for the replacement of your FAXPHONE B640.
By cleaning the feed rollers you the fax will feed beter.Remove the dockfeeder and the paper tray.you will find the feed rollers in the bottom of the paper tray.Take a cloth and a stong soap selution and clean the 2 feed rubbers.