Question about Motu 896HD

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MOTU 828 MK2 Problem when connected to computer

I have had a MOTU 828 MK2 for a few years now and it has worked fine until recently. Now when i turn it on while it's connected, i doesn't boot up it just stops at in the middle of the sequence and when i disconnect the firewire cable it finishes booting up
Here is what i've tried:
1. Turn it on and wait for it to boot up and then connect the firewire cable. Then it just started to blink the ''44.1'' clock setting.
2. Solder in a new female firewire connector onto the board. Changed nothing

Is there anything left?  

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  • Anonymous Mar 06, 2009

    same problem went conect the firewire cable

  • lecoil Mar 06, 2009

    Well, actually the interface don't boot up, or just sometimes, it does power on, the lcd lights up but it don't boot up, even when if i leave it for a few seconds the 44.1 or any other frequency blinks or just light up, but the computer don't recognize it. I wonder who can check it in mexico.If some one knows please, please tell me.thank you very much
    Balam Diaz

  • Anonymous Mar 13, 2009

    I have the same problem MOTU have no support for it

  • Anonymous Apr 11, 2009

    Sounds thet same fo rme... worked fine for 2 years, now it loads up and displays the CueMix DSP on the display and is not recognised.

    Sometimes it gets as far as letting the 44khx sign flashing, but still not recognised.

    Is it bust for good?


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Hey guys I've had this happen as well. What worked for me was the reset function. Disconnect the MOTU from the computer. Go to SETUP, turn the knob to FACTORY DEFAULTS, press SELECT, then VALUE. Reconnect MOTU to the computer. I've heard that this doesn't help everyone, but it's helped me. 

Posted on Jul 05, 2009

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Maybe that your internal clock source is set to adat 44/48 if you turn it to internal 44.1 it locks back to your computer again.

Posted on Feb 23, 2013

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... I've got the same bug with my 828mk2, when I playback tracks, sometimes, the sound is cutted, I hear a click, and then, if I'm playing with my midi keyboard connected to the 828, I lose the midi signal....
Any one has the solution ????????
Thank's !

Posted on May 29, 2010

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Unplug Firewire cable, restart MOTU unit, replug Firewire cable.

Posted on May 30, 2011

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Have the same problem, I lived almost next door to the company and the customer service sucks. If any one know the solution please email at

Posted on Dec 22, 2009

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