Question about Whirlpool WTW6400SW Cabrio Washer

2 Answers

Ld code goes on at spin/ drain cycle almost every time

Replaced drain motor and cleared all possible clogs or restrictions. Problem still exsist. Could the main control module be bad?

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  • Anonymous Apr 17, 2009

    right now I for the first time having this problem and its new what do i need to do please help meeeeeeeeeeeeeeeeee

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For the original posters having a problem draining and spinning, is your problem along the lines of the washer performing a clean, and then when it drains, and begins to spin somewhat, it then stops and refills up back with water? How old are your Cabrio units?

I purchased my Cabrio set in May 2007 back when they have the original agitator plate design. If your have experienced "balling" up of your clothing after a wash load finishes, it is a result of the agitator plate which can also throw off a load balance. The fix for this was that in early 2008 Whirlpool started using a new agitator plate that is small in size which is supposed to correct the problem.

My first service call was April 2008. I didn't opt for the extended warranty through Best Buy but since the one year warranty wasn't up yet I had a service technician come out. It turned out that there were two issues that needed resolving. One was the "balling" of the clothes, which resulted in the agitator plate being replaced with the newly designed model. The second was the entire "brain" or computer if will was replaced. Both parts were ordered and installed at no charge by A&E Factory Service that performed the servicing for Best Buy and I was impressed with the repairman that came out. He said a good number of the Whirlpool units with the original agitator plate were causing this problem with clothes bunching up. The replacement of the brain/computer was needed so he took off the faceplate and unplugged everything, and installed a new revised version, again under warranty. According to his computer, there were just the two service bulletins affecting my model Cabrio washer (WTW6600). The new brain/computer was an updated version that also fixed the balancing issue.

Since the replacement of the agitator plate and the brain/computer (aka main control module), I haven't had any problems so this MAY be what is needed for your model. I decided during this first repair visit above with A&E to extend my warranty for two years on both my washer and dryer. Now 13 months have passed since that first visit and I began noticing my clothes in the matching Cabrio dryer were not drying as quickly as they used to.I made an appt. and A&E came out yesterday (6/23/09) to my house. They ran a bunch tests including a heat test and could not find any defects or problems. The only service bulletins he showed me had to do with those dryer units that have been making a large amount of noise, something mine hasn't been doing, but have noticed people posting here. He ran a heat test and it came out fine, and also checked the suction and it was fine too.

One thing he did show me inside the dryer, there are two metal grids that act as the wet clothes sensor. He said if you use dryer sheets, they can sometimes put a light coating on them, so he recomends either some Windex on a paper towel and run along the two grids to clean them every so often, OR better yet some very fine sandpaper to run along them. These metal grids act like sensors to determine if the clothes are still wet or dry. He mentioned he shoudl only have to lightly touch his fingers on them during the test mode for them to buzz, but on mine he had to push in for it to read the moisture in his fingers. After he lightly sanded them (again with very "fine" sandpaper), he then only had to lightly touch the grids for them to buzz during his diagnostic test.

During his visit, I had him go ahead and check the washer and he showed me a few open service bulletins on them, but they didn't affect my unit. He did get an error code that had to do with a stuck button, and took the cover off to verifiy what software version of the brain/computer I had inside. The version I had (which was the one replaced back in April 2008) he said was outdated and said there was a newer version they have been installing. He had one on the truck and went ahead and installed it under warranty thus providing me with the latest brain/computer for my washer. I believe the last two digits on it are "66".

Your problems could be a combination of the older original agitator plate and the computer module needs to be updated to the current version. The problem I have with Whirlpool is that I registered my pair when I bought them, and I would think they would notify customers when there is a service bulletin released. I said to the tech, "how am I as a consumer supposed to know when these bulletins or recalls are issued when they don't bother to contact me?" and he had no answer other than Whirlpool relies on the consumer contacting them with the problem and only then will they address the issue if it is affected by a service bulletin or recall. But my response to that is if someone knows they are out of warranty, they are apt to contact a repair center, in many cases, not Whirlpool directly. He agreed, that people do that and by contacting Whirlpool first, if it is something they are voluntarily covering, it can save the consumer money.

Check with Whirlpool about the issues you are having and see if the agitator plate and computer module replacement is a covered item even after warranty.

Posted on Jun 25, 2009

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Replace the lid switch

Posted on Feb 11, 2009

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Gets to 8 minutes but wont go into spin cycle code ld comes up


  1. ld means long drain. If it takes too long to drain it won't go into spin or other cycles. It's possible that you have a blockage in your drain hose or pump, or your pump has gone out. Remove pump and check for any blockages. Replace your Drain pump if it is found to be bad.
  2. Also, some washing machines have a pressure sensor that can fail causing the ld code to come up.
  3. Last but not least, if the drain pump was replaced, and hoses were unclogged, and you still have the same problem, your control board may have failed.

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For the LD error please check for the following:


  • Check for kinked or clogged Drain Hose: Remove any obstructions in the drain hose / stand pipe / utility sink. Straighten the hose to remove any kinks. If the washer is unable to drain due to a kinked or restricted drain hose, the washer may not spin.
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To clear the suds condition: Check the drain hose and make sure the hose is not plugged or kinked Press pause/cancel twice to clear the display Run the machine through a Rinse/Spin cycle using cold water, then a Normal cycle using cold water.

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Check you drain hose for kinks or clogs. You could have a clog or failure in the drain pump that is causing this problem.

You can use a diagnostic test to start the drain pump. To start this diagnostic test, press the following keys in this order: SET DELAY TIME, END OF CYCLE SIGNAL, SET DELAY TIME, END OF CYCLE SIGNAL. The display should show "dt" after this key dance. Press the JEANS/COLORS key to start a 60 rpm spin and drain test that will terminate after 40 seconds. Listen for the drain pump. It should be running during this test. Also listen for unusual noises from the pump that could indicate that it is clogged. You may be able to drain the water from the washer using this diagnostic cycle depending on the severity of the clog or failure. If not, you may need to manually remove the water. If you are able to safely access and clear a clog in the drain pump or drain line, you may be able to repair this problem yourself.

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Ld error code


It isn't whether the water drained out, it is how quickly the water drained out. Common causes of the LD or long drain fault code are a kinked drain hose or some article of clothing being caught in the pump suction hose and increasing the time that it takes for the water to drain. It has to do with the cycle timer. I would look for some sort of obstruction. Also check the pump impeller for broken/missing blades and that it spins freely. If not, the pump is defective. Hopefully it is just a clogged drain line or pump. Hope this helped and best wishes.

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What is a ld error code? It will not spin when it is supposed to spin fast. This is the error code that comes up.


Hi,
LD is the error when it takes longer than 5 minutes to drain the water out and reset the sensor. Press pause/cancel twice to clear. The washer will begin a slow spin, and when the motor allows, increase the spin speed towards the spin speed selected. Depending on the model, it will make several attempts, each time pulling water off of the load at the slower speed. If it cannot "get permission" to increase to it's selected speed within the allotted tome, it ends the cycle and the error code "LD" is displayed. Usually two common things can contribute to the DL alarm. One is the strainer, and the other is the drain line. The strainer is in line between the drum and the pump. On a front loader, it is behind the kick panel below the front main panel. It is connected to the drum with a rubber hose and strains the water going to the pump. Clean the strainer, and, while it is open, look inti the pump cavity. Remove any debris that you find there. Reassemble the strainer.
Anything that gets by the strainer and pump will eventually pass through the drain line and on out through the house drain. Empty the drain hose into a bucket to help displace any sediment and debris in the line. If possible, run an empty cycle with the drain hose pointed outside.
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Calypso washer - LD Code - clothes still wet


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The code on your machine stands for 'Long Drain'. Ld flashes if it takes longer than 5 minutes to pump out water to a point where the operating pressure switch resets. I would bet that the bath mats left a bunch of stuff stuck in the recirculation pump hose, or pump itself, and the water cannot be drained fast enough. Check the intake and exit hoses of the recirc pump. It's easiest to get to the pump through the front panel of the machine(click here). Looks like this: click here. Hope this helps.
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LD and OB on Calypso


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OB:
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