Question about Whirlpool WTW6400SW Cabrio Washer
Replaced drain motor and cleared all possible clogs or restrictions. Problem still exsist. Could the main control module be bad?
For the original posters having a problem draining and spinning, is your problem along the lines of the washer performing a clean, and then when it drains, and begins to spin somewhat, it then stops and refills up back with water? How old are your Cabrio units?
I purchased my Cabrio set in May 2007 back when they have the original agitator plate design. If your have experienced "balling" up of your clothing after a wash load finishes, it is a result of the agitator plate which can also throw off a load balance. The fix for this was that in early 2008 Whirlpool started using a new agitator plate that is small in size which is supposed to correct the problem.
My first service call was April 2008. I didn't opt for the extended warranty through Best Buy but since the one year warranty wasn't up yet I had a service technician come out. It turned out that there were two issues that needed resolving. One was the "balling" of the clothes, which resulted in the agitator plate being replaced with the newly designed model. The second was the entire "brain" or computer if will was replaced. Both parts were ordered and installed at no charge by A&E Factory Service that performed the servicing for Best Buy and I was impressed with the repairman that came out. He said a good number of the Whirlpool units with the original agitator plate were causing this problem with clothes bunching up. The replacement of the brain/computer was needed so he took off the faceplate and unplugged everything, and installed a new revised version, again under warranty. According to his computer, there were just the two service bulletins affecting my model Cabrio washer (WTW6600). The new brain/computer was an updated version that also fixed the balancing issue.
Since the replacement of the agitator plate and the brain/computer (aka main control module), I haven't had any problems so this MAY be what is needed for your model. I decided during this first repair visit above with A&E to extend my warranty for two years on both my washer and dryer. Now 13 months have passed since that first visit and I began noticing my clothes in the matching Cabrio dryer were not drying as quickly as they used to.I made an appt. and A&E came out yesterday (6/23/09) to my house. They ran a bunch tests including a heat test and could not find any defects or problems. The only service bulletins he showed me had to do with those dryer units that have been making a large amount of noise, something mine hasn't been doing, but have noticed people posting here. He ran a heat test and it came out fine, and also checked the suction and it was fine too.
One thing he did show me inside the dryer, there are two metal grids that act as the wet clothes sensor. He said if you use dryer sheets, they can sometimes put a light coating on them, so he recomends either some Windex on a paper towel and run along the two grids to clean them every so often, OR better yet some very fine sandpaper to run along them. These metal grids act like sensors to determine if the clothes are still wet or dry. He mentioned he shoudl only have to lightly touch his fingers on them during the test mode for them to buzz, but on mine he had to push in for it to read the moisture in his fingers. After he lightly sanded them (again with very "fine" sandpaper), he then only had to lightly touch the grids for them to buzz during his diagnostic test.
During his visit, I had him go ahead and check the washer and he showed me a few open service bulletins on them, but they didn't affect my unit. He did get an error code that had to do with a stuck button, and took the cover off to verifiy what software version of the brain/computer I had inside. The version I had (which was the one replaced back in April 2008) he said was outdated and said there was a newer version they have been installing. He had one on the truck and went ahead and installed it under warranty thus providing me with the latest brain/computer for my washer. I believe the last two digits on it are "66".
Your problems could be a combination of the older original agitator plate and the computer module needs to be updated to the current version. The problem I have with Whirlpool is that I registered my pair when I bought them, and I would think they would notify customers when there is a service bulletin released. I said to the tech, "how am I as a consumer supposed to know when these bulletins or recalls are issued when they don't bother to contact me?" and he had no answer other than Whirlpool relies on the consumer contacting them with the problem and only then will they address the issue if it is affected by a service bulletin or recall. But my response to that is if someone knows they are out of warranty, they are apt to contact a repair center, in many cases, not Whirlpool directly. He agreed, that people do that and by contacting Whirlpool first, if it is something they are voluntarily covering, it can save the consumer money.
Check with Whirlpool about the issues you are having and see if the agitator plate and computer module replacement is a covered item even after warranty.
Posted on Jun 25, 2009
Replace the lid switch
Posted on Feb 11, 2009
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