Question about Visioneer OneTouch 8920 Flatbed Scanner

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Connecting the One Touch 8920 scanner to my Windows XP

I have windows xp and cannot get the one touch 8920 scanner
to 'connect'. I know the computer knows the scanner is there
because it makes the 'boink' sound when you turn the scanner
on and off. I've tried uninstalling and installing this scanner
numerous times with the CD and keep getting the same message
'cannot connect to scanner'.
I hope you have the answer.

Thanks, Chuck

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  • 40 Answers

Hello.

These problems seems to have a different solution every time and with differents addon devices.

However you might want to try this...

1. Restart the computer in safe mode and uninstall the scanner software from the control panel (add/remove programs or sofware)

2. Shut the computer down.

3. Unplug the scanner from the computer

3. Restart the computer

4 Install the software from the CD.

5. plug in the scanner to the computer and let windows detect the scanner.

6. (optional) restart again.

Good Luck.

Posted on Feb 11, 2009

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