Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Refrigerator not getting cold - freezer still pretty cold - perhaps not all the way raphael@raphaelbachrach.com I have a Jenn Air side by side about 10 years old. The refrigerator is barely cold on the coldest setting. The freezer works fine.

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You may be low on freon or have a freon leak...youll need to call a serice repairman to come check it but it sounds like its low on freon

Posted on Feb 10, 2009

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I have a jenn-air jcd2389ges that is not getting cold.it runs and works but is not getting cold ..


If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.

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Refrigerator not getting cold - freezer still pretty cold - perhaps not all the way raphael@raphaelbachrach.com I purchased a Kenmore fridge in Aug. 2005 (no freezer - fridge only). During a couple weeks...


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As others have noted, the solution is counter-intuitive but easy. The refrigerator keeps cold on this model by cold air coming over from the freezer side. So most likely it is ice blocking the freezer coils or the fan that moves the air. So turn off the freezer and defrost it. You will need to remove the big white plate on the back of the freezer (on the inside) to most effectively get the ice to melt. You can use a hair dryer for this, or just leave the freezer sitting with the door open for several hours.

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Refrigerator not getting cold - freezer still pretty cold - perhaps not all the way raphael@raphaelbachrach.com refrigerator not getting cold - freezer side is working


Sounds like a defrost problem or dirty coils under the machine. Check to see if there is any frost buildup in the back wall of the freezer. If so, it is not defrosting as it should.
  • possible causes:
  1. bad defrost timer/control board
  2. bad defrost heater (in freezer)
  3. bad thermo switch in freezer
If you don’t know what these are then unplug the machine and let the ice melt in the freezer overnight with the door open. Then try it the next day, if is cooling fine then you need to have a service person replace one of the above items.  

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