Question about Xerox Phaser 6180N Laser Printer

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Graphics print with pink background

On any .doc I put together, if a graphic is included then it prints against a pink background. How do I resolved this problem? Thanks.

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  • pudge1972 Feb 12, 2009

    The Config Report, under Network Setup, says it is Firmware Version 10.66. The Engine Version is 05.08.00.

    I tried to update the firmware with your link but the FirmwareUpdateTool, once mounted, won't launch.

    I seem to be connecting (wirelessly) to the printer via ma MAC Address (not through the IP Address.) Would this have any bearing on the problem whatsoever? Thanks for your help.



  • pudge1972 Feb 12, 2009

    G4 iBook, 1.33 Ghz Power PC
    OSX 10.5.6





  • wigmeister11 Feb 19, 2009

    I have the same problem. Anything I print has is printed twice, once with black ink and once in pink the background.

    I checked the firmware and the engine versions (10.66 and 5.08).

    Everything seems up to date? Any other suggestions


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  • Master
  • 2,072 Answers

That is a firmware issue. You can go to Xerox.com and follow these procedures.

Print a Configuration Report and review the Engine Firmware Version section to determine the firmware version. See the Related Items below for additional information.
Firmware version 05.08.00 or higher can be installed to resolve the image quality problem. If necessary, upgrade the firmware version. See the Related Items below.
If the printer's firmware version is currently at 05.08.00, replace the Print Cartridge. See the Related Items below.
graphics print with pink background - elem_1_spacer.gif Related Items:> Go ToMicrosoft Windows OS Firmware Update Version 05.08.00
> Go ToApple Macintosh OS Firmware Update Version 05.08.00
> See AlsoHow To Print the Configuration Report
> See AlsoHow To Replace the Print Cartridge

Posted on Feb 12, 2009

  • Rick Kasper Feb 13, 2009

    No, your connection would not be causing that problem.
    Since you are at the proper level of software then the most likely cause is the print cartridge.


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