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DVD-ROM of my laptop is not working

There is a yellow sign on two devices in Device manager (DVD-ROM and modem).

In device manager it gives the message ."Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" for both.

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Posted on Feb 11, 2009

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MY XV-N352S REFUSES TO PLAY DVD. IT REQUESTS I CHECK THE REGIONAL CODE. ANY SOLUTION? KIMANI NAIROBI KENYA


Hello kimani
My first thought is that you have the wrong region code set in the device manager for your DVD as you probably know dvd's come in region deffinitions 1 for europe and 2 for the americas and suchlike .
Goto Control panel select device manager
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Loaded cyberlink power dvd it disabled my dvd player in device manager has a yellow triangle


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1 Answer

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Hi there, my cd/dvd re-writer is not working on my Dell Inspiron 5100. Not been on this computer for a few years. Just had to take alot of viruses off. I think it's a software problem that causing the...


Hi,

XP home should automatically detect and install the device.

**** Please Do-Not-Rate This Post, Until Your problem Has Been Resolved ****

There are a few concerns here:- if the drive has been virused, it may have been instructed to shut-down or corrupted the Drives Logical Board.

If you go to My Computer/Control Panel/System/Hardware/Device Manager.
See if your drive is recognised There, DVD/CD Rom Drives.
If it isn,t Click the small screen icon, top of page " Scan for hardware Changes " this should detect the drive if it,s recognisable by the system.

If it is, right click/Properties. And see if the device has any conflicts ( usually noticed by a yellow Triangle/exclamation Mark. Or drivers not installed.

Failing this, you can go into the systems Bios Screen. F2 at bootup. and see if the device is visible in there. And whether it,s enabled.

If none of this works, please mail back here.

If you rate this solution, without fixing your problem. i may be reluctant to assist you further.

Mike @ cmpurepair.


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Good Luck/Please dont for get to Vote.Thank You.

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