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I have seen this so many times I thought I would post an answer on this so you can repair your Brother MFC series machine that says printing and will not function. Using this procedure will save you from having to call out a service technician. Any time your machine says "printing" and will not do anything simply turn off the power. Now hold down the red clear/stop button WHILE turning the power back on. Continue holding the clear key for a few seconds then release. Your "printing" message should be gone and your machine should be back at the ready screen. Good Luck and Thank You for using Fixya!