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Packard bell easynote M5255 will not play sound

Hi
i have got the packard bell easynote M5255 with ex running,the problum i have got is as follows ,when i boot it up i get all the sounds that i should on boot ,but when i try to play sounds ( music or video i get a message no sound card found.the only reason i got it is so i can use my sony camcorder because vista does not like it so to save money i got the packard bell easynote M5255 but until i get sound i cant edit them .but i can download a movie from the camcorder and burn to dvd and it has got sound .so if you can give any info please do .if i have got to get a sound card can you give info on how to fit it please as i have no paper work for it i went into the device manger / sound , video and game controls / in it i have got audio codecs / bluetooth AV/HS audio / legacy audio drivers / legacy video capture devices / media control devices / realtek ac97 audio and vedio codecs.when i double click the realtek ac97 audio its properties window opens and in the general window it says the the devices is working propely then at the bottom it says the device usage use this device (enabled).then if i go to the driver window driver provider -- realtek.. driver date 24/04/2003..driver version 5.10.0.5190 the computer has got win xp running ok so when i go to the control panel and click the speaker icon when the window opens its says No Audio device the device volume is all greyed out so i cant try to do anything at all .and when i go into the audio everything is greyed out also.. I hope that i have got all the info in the right place this time

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You can try and uninstall the sound driver then restart the computer windows should detect it and reinstall the driver(you might want to download the driver and save it just in case windows can't find the driver).

Posted on Feb 10, 2009

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Posted on Jan 02, 2017

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