Question about Samsung Televison & Video

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I bought a Samsung LNT5265FX\xac in April of 2008 ad it worked well until about January 2009. At that time dead or frozen pixels began to appear near the center of the screen. It has now reached about the size of a credit card. I contacted Samsung by phone in February 2009 and after dealing with a rude, impatient person from Samsung he basically told me that "dead pixels happen" and that I would just have to live with it as Samsung would not look at it, repair it or replace it! This was very upsetting as I had switched to Samsung from Sony and expected the same good service. A repair man from ConnectPro came out to install a Home Theatre unit( Samsung as well)and he told me to contact Samsung immediately as it was the worst set of dead pixels that he had ever seen ( approximately 50-60 dead pixels)and felt that the unit should be repaired or replaced. The model number is LNT5265FX\xac and the Serial Number is AJBW3CFPC00943J and the version is SS02. I bought the set from the local Future Shop in Chatham, Ontario My name is Jim Gilbert 508 King Street West Chatham Ontario Canada N7M 1G9. Phone number is 519-360-2058 and my e-mail is jgilbert@ciaccess.com. After I bought this Samsung I have heard some frightening stories about Samsung's reputation for customer service. I sure hope that these stories are incorrect.

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Keep pressing Samsung, they are aware of the problem and are making repairs.

clarkco

Posted on Feb 10, 2009

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Its the fault in the tv circuit board.get it replaced if underwarranty.as this is a major problem and a costly issue to get repaired.

Posted on Feb 10, 2009

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Hi and welcome to FixYa,

A few dead pixels is to be expected but not the number/size you have described. Since to my understanding, the warranty would not have expired yet, it would be to your advantage to seek replacement or repair by any of their authorized Service Centers. This is because dead pixels would require screen replacement which is either expensive or hard to procure.

At this point, may I suggest that all your communications/complains with Samsung be documented and not through voice/telephone. Perhaps a registered mail rather than an email would be better. Additionally, it would help if you provide proof of purchase with date indicated attached to your initial letter.

Any attempt to repair the unit would void your warranty.

Pls post back. Good luck and thank you for using FixYa.

Posted on Feb 10, 2009

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Does this Samsung TV under usual one year warranty or did you purchased extended warranty?

Posted on Feb 10, 2009

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