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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
Updates firmware follow instructions
i will surely help you. you have mentioned that you can see all the songs when your mp3 player is connected to the computer. so what you can do is, you can very well go ahead & format all the songs in your mp3 player using your computer. then you transfer a few songs to your mp3 player(the songs which were not getting recognized in your mp3 player). this should solve your problem.
Unplug the Sansa from the computer. Turn it off. Hold in the REC button. Reconnect the Sansa to the computer while holding in the REC button. After 10-15 seconds of continuing to hold in the REC button, a window should pop up saying "Found New Hardware Wizard." Complete the Wizard.
Seems like your windows doesnt recognize your device...In order to solve your problems please make sure you follow the steps below...I would recommend that if you dont windows media player 11 to upgrade to 11...Then go under device manager to see if your device is listed there..to get to the device manager..click on your start menu, right click on my computer and then clikc on properties, hardware and then device manager...device manager will show you all the devices that you have install on your computer....If the device is listed under disk drives uninstall it and then unplug the device and replug it back...Also you want to make sure that you have your device connected on the back of your computer..For further assistance please contact me...
I hope this helps..
Please rate accordingly.
p.20 of manual:
Sansa Media Converter software lets you convert photos and videos as appropriate,
and then transfer them to your Sansa player. Sansa Media Converter offers
features such as cropping, rotating, and resizing before transferring them to your
player as well as the ability to transfer photo and video files to your microSD card.
Refer to the Sansa Media Converter software for file formats supported.
To transfer photos and videos to your Sansa player, follow these steps:
1. Connect the Sansa player to your computer.
2. Select Converter using Sansa Media Converter on initial connection.
3. Click Add Media to select photo or video files to be converted.
4. The Sansa Media Converter will store all converted files in My Album. Click
the Album Name box and type in the name you want.
5. Click to start the conversion process. A status box will appear
showing which file(s) are being converted.