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Re: can't get it to scan
The scanner part of the MP500 uses a different program to the printer driver...
Recommend you go to the Canon website and download the Navigator software for your printer model.. Install and then run it... This program is what you scan from... or any other TWAIN compliant (compatible) program.
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Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
Ir 2016, can be onlly pull scanner, so that means that you must have installed scan gear, selected in scan gear, and over microsoft word or similar insert scan ( INSERT PICTURE FROM SCANNER OR CAMERA ), but the machine must be in scan mode, put original on platen or dadf, and then "pull it"from PC.
Put the documents that you want to scan on the top of your scanner glass, if you already installed the driver sofware of your printer to your computer, you shouldnt have any problems, just connect the USB cable that came with your printer, and press the Scan button on your printer and that should do it.
In the section where the paper exits the printer, there is a blue latch. Pull it towards you. It does take a little pressure to pull. You may need to press cancel a few times. That should clear it out. If it doesn't, The scanning unit assemply needs replaced...or the printer itselft which ever is cheaper.
Are you working wireless? Connect directly by cable and you can work in two directions (printing is oneway and scanning too, but than the other way around. The last is only possible with cable connection)