Question about Brother IntelliFAX 775 Plain Paper Thermal transfer Fax

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Strange problem I can fax to any fax number that I have to except for one particular number. Whenever I fax to this person the fax rings the number and the paper starts going through but then it stops half way through. I then get a transmission report saying "poor line condition". I just don't get it. It is always that same fax number that we have problems with. We have never been able to fax to them. But they can fax to us, with no problems. Any ideas??

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  • info334 Feb 10, 2009

    We have told them and they just say that they receive faxes from other people all the time. But it is nice to know that it isn't our problem. Thanks

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  • 10,865 Answers

The problem is with their system, not yours. they are probably missing lots of faxes. They may for instance have a few phone lines which receive faxes called a "hunt". If one or more of their lines are bad they may not even realize it.

I suggest you call them and tell them what is going on.

Posted on Feb 10, 2009

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To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

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