Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP PSC2355p all in one, cannot use scanner, error messages, cant

We have installed our hp, sent e-mails to support, downloaded drivers as scanner will not work, cant install a driver as it keep bring up error message 1310, suport keep saying dowload allsorts, have and cannt fix,
HELP !
make instructions easy please

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Try going to windows update, use administrator options, and download and install windows installer 3.1, and then try re-installing your printer.

Posted on Feb 10, 2009

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Error message 2753 MSI.dot4wrp message when trying to install HP Photosmart c4480


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HP PSC2355p all in one, cannot use scanner, error messages,


Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Acquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers.You can still scan with one of the following methods:
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Can't scan


Any idea what MSI error message you had? HP has a product page for the PSC 1315. Click here to go to the product page. Once you're on the product page, you can search for MSI and you'll get a number of pages to choose from. You need to know the specific error message to choose the right one. HOWEVER, those errors mostly look like ones you'd see while installing.

If you didn't see those errors when you were installing, you might try to uninstall and reinstall your software/drivers. The drivers HP has for download are newer than the drivers that were on the CD when you bought the printer. The newer drivers are available here.




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Editing text


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Windows
» HP Scanjet Scanners Supported and not Supported in Microsoft(R) Windows XP s.gif » Resolving 'Missing MSIEXEC.EXE File is Linked to Missing Export: MSI.DLL.222' Error Message During Installation of the HP Director Software s.gif » Resolving 'Scanner not supported' or 'Unsupported operating system' Error Messages s.gif » Resolving Image Zone Install Error 1402, 1406, 1714, 1904, 1935, 2203, or Unknown Error s.gif » Error 'The System Cannot Find the File Specified' While Attempting to Install the HP Photo & Imaging Software in Windows 98, 98se, or Me s.gif » 'Cannot Install This Hardware - The Required Section Was Not Found in the INF' Error Message in Windows XP s.gif » 'Error Install Failure' Message for the hpznfx01.exe Software Module Displays on the Computer When Installing HP Image Zone s.gif » The message 'Fatal error during installation' or 'Error Install Failure' Occurs When Installing HP Image Zone s.gif » A 'Fatal Error' or 'Error_Install_Failure' Error Message Displays on the Computer When Installing the Image Zone Software s.gif » The Error Message 'Error_Install_Failure' or 'Fatal Error' Occurs when Installing Image Zone Software s.gif s.gif
Macintosh
» Mac OS: Software Driver Install Causes Error, "Interface Lib Get Component Resource Could not be Found" s.gif » 'Cannot Install This Hardware - The Required Section Was Not Found in the INF' Error Message in Windows XP s.gif » 'Scanner could not be initialized' Message Displays in Mac OS X when the All-in-One Software is Installed s.gif » Mac OS: Software Driver Install Causes Error, "Interface Lib Get Component Resource Could not be Found" s.gif s.gifs.gif

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I had the same problem. I could print, but not scan.

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1 Answer

Cant scan from hp 3110 photosmart printer


You are having hardware communication problems caused, very likely, by driver installation troubles. Go into CONTROL PANEL and then SYSTEM and then DEVICES and look for the scanner there under IMAGING DEVICES and check to see if it has an exclamation mark next to it, or if any other device has this mark, meaning that drivers are not installed for it. If there is no scanner but you have a warning icon labeled UNKNOWN DEVICE, this is the problem. If you find any non-functioning hardware devices, this is probably it.

Try this as a fix. Unplug the cable to the printer/scanner.

Go online to HP and download the latest drivers and utilities for the scanner/printer and save them to your desktop.

In CONTROL PANEL, open ADD REMOVE PROGRAMS. Scan down and remove (uninstall) anything related to the HP printer or scanner, everything. Then reboot. Then install the drivers and utilities on your desktop you saved previously, plugging in the unit when prompted to do so. If you are never prompted, plug it in at the very end when everything is installed. If this routine fails, try rebooting the system without the HP scanner plugged in, wait for a complete start-up, and then plug the scanner into a different USB port and follow the directions on screen taking note of any failure messages. PS: the scanner/printer needs to be powered on through all of this, of course. :>)

Good luck

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