Question about Frigidaire ATF6000ES Front Load Washer

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Fabric softenor doesn't work

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Hi, inside the lid there is a plastic valve assembly, i think this may be the cause of the problem replace it. hope this helps

Posted on Feb 10, 2009

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Hi, I have a problem with my FAV6800AWW. Everything works perfectly buy it doesn´t add during the cycle the fabric softener.


Hello gerardoaltam,
Sorry for the late response if there is no water flowing into the dispenser during the softer cycle then the valve may have to be replaced if the Control Board is placing 120VAC to the fabric softener dispenser solenoid. And thank you for the Model number and s/n. I’m an owner of the machine

You can go into service mode and turn on the fabric softener valve dispenser and see if it’s working.
Here is the Service Manual for reference. Sears Parts Direct for reference.
Page 36 of the SM will show you a pic of the Detergent Dispenser Water Valve Removal. The Bleach and Fabric dispenser valves are to the left and right of the black hose which is the Detergent Dispenser input water source. The bleach and Fabric dispenser valves open during the appropriate part of the wash cycle to divert some water to flush the bleach and fabric reservoirs of their contents.
So how do we check to see if the valves are working? Well do you know anyone that has a Digital Volt Meter and can measure if 120VAC is applied to the fabric dispenser when the valve is commanded on in Service Mode?
You could go into Service mode and see if you can turn on the valve and hear it operate. This is how you would do that;
Go to page 16 of the Service Manual; Board Output Test
I’ll type out the procedure;
Enter / Exit Service Mode
To enter Service Mode press the Enviro Plus and Spin Only keys for three seconds simultaneously or until the control beeps and will display 00.

While in Service Mode, pressing the Delicates key will begin the Board Output Test. This test turns on a specified output after a key press. (Pressing the Delicates key again cancels the test.) The lid will lock and the LED display will display “ot” something like that.

No press the Normal/ Wrinkle Control key did you hear the valve solenoid hum?
Hit the off key to exit Service Mode.
Advanced troubleshooting would require a DVM to measure 120VAC applied the relay solenoid with the above Service Mode test and water turned off. The dispenser valve is this part number 25001043 item 12 at that link.
Hope this helps and post back if you want to DIY. If you call in a service repair company I think you will drop $130-150 range to replace the valve assembly…..Rich

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