When nothing happens after hitting print, a message "Communication Not Available - Priinter can't communicate with computer". Then it gives me instructions to try, which I have done and nothing happens. I have disconnected USB, connection to printer and unplugged it from wall power source, waited for 15 seconds and reconnected. What am I doing wrong. I have been without a printer for days now. I recently had a virus removed by one of your people and since then I have had no working printer. I also called several days after having the virus removed, was disconnected and your worker never call me back. How much longer must I be without a working printer??? My journal number is 09041L1XS3. Thx.
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Go into the printer menu and try to print the configuration page. If it doesn't, remove the network or USB cable and try again. If the configuration pages print, see if you can print the event log. That has a reasonable explanation of what is happening. If you can print the config and event logs, there is nothing wrong with the printer. Delete the printer from your PC and reinstall the drivers.
Contacted HP Chat support. After investigating a bit they had me add a new printer using the virtual USB port and designating that printer as the HP OfficeJet 6500 E709A series. I did so and made that the default printer. Immediately Word, Excel and Adobe documents were once again printing.
I found an odd workaround. Probably a better one available, but this worked for me. When you select Print from Design Pro, in the printer drop down box select Microsoft XPS Document Writer instead of your printer. Click OK, enter a file name, and save. That will save a .xps file. Next, open the .xps file and print it.
printer problem call up hp at 1-800-474-6836 and ask them for an upgraded printer which you will get at 50-60% cheaper than the original and its a factory new printer.But it is definitly not free. What you have right now is a hardware problem and the printer is dying so change it fast while this offer is available
Follow the steps given below:
1. Snap the cartridges in and out three times.
2. On the operator panel, press Options to indicate which cartridges were changed.
3. Press Start / Yes.
4. Press Options to indicate the type of cartridge you installed.
5. Press Start / Yes.
If the problem persists, do the following:
1. With the printer powered on, remove both cartridges.
2. Unplug the power cable from the back of the printer
3. With the printer disconnected, insert the cartridges and reconnect the power cable.
To reset waste tank full error in MP730. 1. Hit the "menu": Key 2. Hit "Copy" Key 3. Hit "#" Key 4. Scroll thru the menu headings until you come to "Test Mode" - 12th heading 5. Hit the "3" button- this will bring up Eprom Clear 6. Hit "0" button 7. Hit the "Stop" button Can only try then your printer go on longer but some time the other you need to clean out the waste ink it inside the printer go to open up all.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
I don't think it is a printer problem as such more a communication problem.
Un install the printer software.
Close down the Computer.
Unplug the printer.
Start the computer.
Come off line.
Disable the A/V software.
Run the installation disk
only plug in printer when prompted
Tell us what happens