Question about Dell 924 All-in-One InkJet Printer

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When I hit 'file' then 'print' nothing happens

When nothing happens after hitting print, a message "Communication Not Available - Priinter can't communicate with computer". Then it gives me instructions to try, which I have done and nothing happens. I have disconnected USB, connection to printer and unplugged it from wall power source, waited for 15 seconds and reconnected. What am I doing wrong. I have been without a printer for days now. I recently had a virus removed by one of your people and since then I have had no working printer. I also called several days after having the virus removed, was disconnected and your worker never call me back. How much longer must I be without a working printer??? My journal number is 09041L1XS3. Thx.


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  • Hardlukduck Mar 01, 2009

    My computer knows that I have the printer connected as when I unplug the USB or wall plug the computer takes note. The printer is able to run its own test prints but when I try to print from my computer the message pops up "Communication not Available" everytime. I've tried the trouble shoot solutions from the computer and the printer programing with no change. I've also noticed on the printer itself I cant set it to "print" mode only "copy" or "scan" and I dont know if this important



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Go to your device manager and make sure that you have a driver for the printer. Or uninstall the printer then reinstall it. sounds like the printer driver has been deleted

Posted on Feb 10, 2009


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