Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Will not open

My 1tb external is only two months old and will not open, it recognizes it on vista; says that driver is installed successfully; but never goes beyond that. When I try to open through "computer" ; explorer stops responding. Any ideas ?

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  • sicklittle1 Mar 17, 2009

    I have the same issue with XP Pro.



    Has been working for months and now it wont.



    Any help would be awsome. It is a 12 year backup of customer files for my work.

  • jenn12345 Apr 16, 2009

    what if the hard drive didn't come with a cd

  • ayanes Apr 16, 2009

    I have the same problem the system says PnPDriverNotFound, and this is the answer from WD Have you performed the latest Windows/Macintosh updates as well as updated all the device drivers on your computer? Have you tried connecting your external hard drive's USB/FireWire cable into a different port on your computer? When connected to a different port, do you have the same problem? Have you tried a different USB/FireWire cable? Are you experiencing any other problems with USB/FireWire devices on your computer? Have you tried the external hard drive on a different computer and does it have the same problems?

    I still can´t reinstall the hard drive......
    this hard drive doesn't have a CD installer

  • pitjaga Apr 19, 2009

    My 1tb external will not open, it recognizes it on xp; says that driver is installed successfully; but never goes beyond that. When I try to open through "computer" ; explorer stops responding. Any ideas ?

  • TERRY0404 May 03, 2009


    Western Digital My Book Essential 1TB External USB 2.0 Hard Drive - every time I plug it in I get a message that the driver failed to instal properly, then I can open the drive directory but if I try to open a folder, it stops responding. Same happens on completely different notebook one with Vista, one with XP.

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  • 36 Answers

Try to install the cd that comes with the hard drive. Vista was installing generic drivers that might not work with your drive.

Posted on Feb 14, 2009

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