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Re: check cable 7820n
Number one! have you installed the cd that came with the machine? you probaly did not install paperport which is the scanning program, may be you do not have the usb cable hooked up between the printer and the cpu?????????good luck ! brother sr tech
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You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
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Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!
Before buying a product verify with Web that product is compitible with XP. If no then check with seller. Else if u have already bought try installing with all good accessories (cable connection) etc. All the best.