Here's the solution to your V smile: Oxidized connectors! Remeber the original Nintendo back in the 80s? You had to repeatedly reinsert the cartridge so that it would work properly. The V smile has the same problem. They use tin plated copper contacts on the game cartridges as well as the internal connector. All newer electronics use gold plated contacts because gold does not oxidize (rust, corrode). You'll need a very fine sheet of sandpaper. Start by lightly sanding the game cartridge connector (you have to expose the contacts by pushing the plastic part in). Make sure you wipe the contacts clean with a rag, and do not touch the contacts with your fingers! Then you have to do the same with the console's internal connector. The danger here is bending one of the pins inside so be very careful. The real solution to this would be to replace the connector but no one sells it (checked ebay, Vtech). Should last a couple of months to a few years, depending on relative humidity and use. If your V smile turns on normally without a game cartridge, then this is your problem. Symptoms vary from no power to corrupted graphics to no sound as well as random turn off (with a cartridge, no problems without a cartridge). I've done a few lately and all are working like new. Let me know how it goes, but I take no responsability for bent pins, damaged connectors, fire, earthquake,...
I called v tech was told to take batteries out of system, unplug from outlet. then press and hold down the on button for 1 minute, after 1 minute, plug back in or put batteries in, this should re-set v tech to original settings.
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This system can be frustrating because if you don't do things in the right order, it won't work. I wrote the instructions in permanent marker on the side of mine. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in.
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work you may have to take the batteries out and it seems to clear and then follow the steps again. It is easier to buy an adapter instead of batteries so if you need to clear it you just unplug it and start over. Good luck!
There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:
Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.
Remove all Smartridges, controllers, adapter or batteries. Examine the Smartridge slot for loose objects, Blow into it to remove dust or debris. Pull back the plastic sleeve on the Smartridge and clean both sides of the metal contact with alcohol and a cotton swab. Insert the Smartridge into the Smartridge slot and remove quickly twice without turning on the V.Smile unit.
You have to take out the Batteries.
also, the connector on this adaptor is incorrect for some Vsmile consoles. (most that are about 5 years old now).
Make sure you are using the right plug, and it is inserted fully into the console with no batteries. Then, it should work.
Make sure you followed the correct steps. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it's all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, try taking the batteries out or unplug the adapter to let the system clear and try the steps again.
Make sure the controller doesn't need batteries, and make sure it's plugged into the proper input on the vsmile system. If it's permanently attached to the vsmile system via a wire, then you may have a defective controller/vsmile and you should take it back and exchange it for another one.
HI! Have a few ideas for you. First, are the batteries brand new never used good batteries? Also, are you sure they are in the correct way? If so, try to reset the system. Unplug all cords from the Vsmile. Then, for a full timed minute, press down BOTH buttons on the front of the console. After the minute, plug everything back in and try to power it up. If this does not work for you, please contact Vtech Customer support. You can reach them at 18005212010. Hope you find this helpful! Good luck! :)
You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)