Question about HP LaserJet P2015dn Printer

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Paper jam and toner message - no paper jam and new toner

Hp laser jet 2015dn - had a paper jam removed all apaper took machine apart no paper- replaced toner still have both messages

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  • Anonymous Feb 18, 2009

    Printer error code states I have a paper jam and I do not. Local repair guy says printer is fine, but after 3 trips, printer still does not work. May work of rth first print page afgter rehookup upon return from repairman , stops working again after on eor two print jobs.

  • Anonymous Feb 25, 2009

    I have athe same printer with the paper jam & toner light on. the machine might reset if you hold reset button nut problem comes back again. I reinstalled the driver & it worked for a short while but problem returned again. (New toner installed & no paper jam)

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Had the same problem Look into www.fixyourownorinter.com
Took the Formatter card out, BAKE for 8 minutes at 350F, let it cool, put it back in and VOILA! Put the card fase up and make sure (with screws) it does not touch the pan you used to bake it.
Good luck

Posted on Oct 27, 2009

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I had the same issue. With the two amber lights. My brother found something and it worked. We looked for it again to give credit and I can no longer find the source. I was not the one to think of this, but it has worked for me so I think it is worth sharing. Look for my solution here:
http://www.fixya.com/support/t1356736-hp_2015dn_paper_jam_light_solid_won_t

Posted on Feb 27, 2009

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Posted on Jan 02, 2017

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1 Answer

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Hello !!

For tha particular error you are facing, here is the reason. These printers have a switch that triggers an interrupt when the toner door is closed. Usually there is an arm on the door that pushes the switch. It is quite sensitive and delicate. Then sometimes there is a tab on the printer's toner and if that breaks off then that error will be generated.

But in your case as you have not removed or inserted the toner, I think option 1 is applicable to you.

Now, if this printer is in warranty you should send it to HP for Free repair/replacement.

and chek BLOW links too for paper jam and cleaning

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