Question about Canon Pixma MP480 All-In-One InkJet Printer

1 Answer

Scanner is not working and its brand new

When I try to scan using this model it continue to give me the prompt to place document on glass plate, even though the document is in there. I have tried lifting the lid and re-placing the document on the glass top and nothing seems to be working.
HAs anyone else had this problem?
I can't beleive the product would be defective after less than 24 hours, Argh!

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  • Anonymous Feb 16, 2009

    I have the same problem with this brand new printer.  Got the printer with my new MAC - so using MAC operating system.  Anyone figure out the solution? I can not scan b/c it can't find document I place for scanning.

  • Anonymous Mar 22, 2009

    I have the same problem it keeps telling me to place item on glass but doesn't scan, what site do I go to to download new driver?

  • Anonymous Apr 22, 2009

    I have Mac OSX.
    I also get this error, plus when I do scan (through photoshop) half the scan doesn't come out. It's just a big black stripe. The copier prints this way too. Printer is 1 day old. Is it a driver problem or do I need to take it back?


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  • 284 Answers

ARE YOU USING VISTA? OR WHAT OPERATING SYSTEM ARE YOU USING?IF VISTA YOU MAY NEED TO GO TO THERE SITE AND DOWNLOAD NEW DRIVERS FOR THE PRINTER TO WORK PROPERLY.

Posted on Feb 10, 2009

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1 Answer

I get a black line when scanning, ( not when printing)how do i fix it


This is commonly caused by a mark on the scanner plate. If you place your document to scan on the scanner plate (Lift the lid and place it on the glass plate) and scan or copy the document does it come out clean? If you feed the document through the Auto Document Feeder doe the line appear?

If when place on the plate it is clean but fed through the ADF there is a line, then when you lift the lid on the scanner you will see a narrow glass plate at the end (Normally the left end) of the scanner plate. Give this glass a clean and your mark will go away.

If the scan or copy is lined when using the Flatbed scanner and the ADF then the problem will be in the scanner lamp which will be probably uneconomical to fix.

Oct 09, 2014 | Brother MFC 6490CW InkJet Printer

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Sharp IR 2016 platine glass dirty


The cover plate is above the glass white surface of the scanner. If this is the same dirty stains will come out on copies.
The glass must be clean.
By feeding the original documents through the ADF, the scanner lamp is no longer the path to scan, the ADF is responsible for passing the original document over the scanner, while it remains still placed on the side under a thin glass is to a large glass side. This also must be clean, otherwise you will be black lines on each point or spot on the glass.
Good luck ...

Feb 28, 2012 | Printers & Copiers

2 Answers

Which software to scan ?


Down load the software for your windows 32 or 64 bit here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1138373&

You need the full package to use the scanner.

To scan a picture or document, follow these steps: Step one: Load the item to scan You can scan from the scanner glass or from the ADF (Automatic Document Feeder) tray, if your product has one.
  1. Make sure that the product is connected to the computer.
  2. Turn the product on.
  3. Load the picture or document:
    • Scanner glass : Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
    • ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. CAUTION: Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.
Step two: Scan the item
  1. Open HP Solution Center with one of the following methods:
    • Click Start , click All Programs , click the HP folder, and then click HP Solution Center
    • Double-click the HP Solution Center icon (c01810967.gif ) on your desktop.
  2. If you have more than one HP device installed, click the tab or icon for the product that you are using to scan.
  3. Use one of the following methods to start the scan:
    • For photos or artwork : Click the on-screen Scan Picture "button" in HP Solution Center.
    • For a text document with or without graphics : Click the on-screen Scan Document "button" in HP Solution Center.
    A screen displays to prompt for scan settings. If a settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. For the HP Solution Center "button" that you are using ("Scan Picture" or "Scan Document"), set the option to prompt for settings each time you scan, and then click OK .
    3. Start the scan again.
  4. Read through the various options for the scan settings. Make selections for at least the following items:
    • Scan to: Select your scan destination from the drop-down list.
    • File Type: Select the file type from the drop-down list.
    • ...Save Options...: (available only for certain "Scan to" destinations): For example, if you are saving to a file, click this option to select your Save Location .
    • Show preview...: Select this check box if you want to see a preview before the actual scan.
    c01940398.gifImportant : HP Solution Center software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  5. Click Scan . The preview screen might display, if you selected an option to show a preview. Use the options on the preview screen to make any desired adjustments before you complete the scan.
After the scan completes, it goes to the destination that you specified in the settings. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Using the scan button on your printer HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. c01940398.gifImportant: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want.

Mar 03, 2011 | HP Officejet 4355 All-In-One InkJet...

3 Answers

How do i scan a document?


Hi, it all depends on the printer your using.

How to Scan a Document on a Multi-Function Printer

A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:


Connect your multi-function printer and computer. Power them up.

Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

Press the scan button to start the process. This can be done on the printer itself or on the computer.

Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.



Tips & Warnings

Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.



....How to Scan a Document on an All-in-One Printer?

Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

Turn on your all-in-one printer and computer. Check the connections between the two machines.

Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

Close the printer's document lid slowly so the document does not shift position.

Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

Push the scan button. You may have to do this on the printer itself or on your computer.

Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

Accept the scan and save. Return the original document to a safe location.

Hope it helps..

Oct 28, 2010 | Printers & Copiers

1 Answer

I dont know how to scan


HI, The easiest procedure to scan a document using your scanner is open Paintbrush that is installed with your operating system. Click on File Menu at the top left corner of your screen, then select "From Scanner or Camera". Once you have selected the option, you will be prompted for your scanner. Select the installed scanner and go on scanning the image/document placed on the glass bed of your scanner. Once the scanning has been completed, save the image file.
Cheers!

Mar 06, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

How do i use my scanner


If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

Good luck!


Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...

2 Answers

I want to scan documents with my Pixma MP 150


Scanning using the Operation Panel 1. Place the document face-down on the platen glass.
2. Press the [Scan] button on the machine.
MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass using MP Navigator.

Oct 21, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

Seems to do everything but scan to computer it will scan and print a photo but when I try to scan to computer it prompts, "place document on planten glass" well the document is on the planted glass but it...


Click Start, choose printers and faxes, choose scanners and cameras, right click WIA Canon MP970, click properties, choose events tab, choose select an event, scroll to "attach to email".

Jul 26, 2009 | Canon MP970 Photo All-In-One InkJet...

1 Answer

Not sure how to work my scanner,properly to scan and put my information in it's proper place


Hi jhannah3,

what's the brand and model of your scanner or all in one printer?

Scanner and Multi function printers also called all in one printers comes with their own scanning software that you can install into the computer, even windows now has its own built in scanning program that you can use, generally, you just have to put the document or picture that you want to scan on the glass plate and press the scan option on the program that you are using although different brands have different implementations as well, if you want live assistance, try calling this number 1-877-787-8749, I forgot their name but they could walk you through the steps that you need to do.

Cheers,

Aug 14, 2008 | Lexmark Printers & Copiers

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