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Cannot receive video movement link on the WebCam from New Zealand and Canada. We receive it ok from the UK. We have a new web cam and they can see us moving okay but our picture is static. This is when we are in Skype

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  • j_pierce791 Feb 20, 2009

    Thank you for still trying, but it does'nt really help us as the people we are calling in NZ and Canada can get moving video pictures from other callers with no problem and they can be seen moving by the caller, so surely the fault is not their end. They have no trouble at all linking up with us and seeing us moving but we cannot see them moving all we get is the static picture.

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The problem is likely not to be caused by your connection if you receive and send the webcam ok from the UK, probably the people you are calling have too slow connection for a dual (incoming/outgoing) webcam data stream...or they are using simultaneously some application which drains bandwidth.
Retry with Skype only running on both sides(kill any other bandwidth consuming app/update.).
if it still doesn't work, the people you are calling need a faster connection.

Posted on Feb 13, 2009

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