Question about Troy MICR 4200 Secure Laser Printer

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ERROR MESSAGE READS "LOAD FILE AND EXECUTE" HELP?

WE HAVE A TROY MICR 4200 SECURE EX PRINTER,AND CANNOT PRINT AT THE MOMENT AS WE HAVE A MESSAGE ON THE PRINTER STATING "LOAD FILE AND EXECUTE"

ANY HELP WOULD BE APPRECIATED

rEGARDS

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Hello,

It is possible that the printer is somehow waiting for a firmware upgrade file. If you power off the printer and remove the TROY Font DIMM, then power on, does the issue message still appear? If it does not then the problem could be the TROY Font DIMM. If it does then I would look at the Formatter. If you need any further assistance, please feel free to contact me by calling 800-633-2266 x 218 or via email to bmcmillen@troygroup.com.

Regards,

Brian

Posted on Mar 23, 2009

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