Re: printer rollers came off in paper jam and i cant get...
After a week of frustration trying to get the blasted thing back in--I could get the roller piece back in but not with the wire and could get the wire back on the little knob that holds it but that would prevent the roller piece from going in, I cut a notch in the white plastic above the spring hole so that I could, with very small needle nose pliers, hold the straight part of the sprint up while I put the roller piece in place. I then let the spring down through the notch I cut. It took a couple of tries but it all was pretty easy once the notch was cut.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
HI,I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock. That switch is the issue. I ended up finding an object lodged against the switch. Needed a flashlight, plastic giftcard and a tweezers to get it out. Works great now.
Also,open the printer where the paper for printing is put in. At the back left hand side there is a white long piece and either side a white piece with a small square on it. Use a longingish screwdriver and push this gently down. It will click back into place quite easily. Note: this tops the paper from feeding in and needs reseting after a jam.You will know all is OK when a sheet of ordinary paper is put in > touches the feed roller above the white bits, and is level across the paper feed area.
Preface; I am a support tech for a major gov't facility and we have hundreds of the Dell printers and PC's.
2 possible solutions. I have seen both. Items can get stuck in the paper path in the guide area, this is just before the pressure roller plate, this is the plastic piece under the fuser roller assy. The rounded plastic piece that guides the paper from the tray into the print area can have paper scraps or objects such as rubber bands, staples or paper clips caught inside of it. This can happen if any of these things get in the paper tray. I just pulled a rubber band out of one of these today.
Many times it is the paper sensor that is located under the pressure roller plate. After you remove the fuser asy you can see a plastic 'finger' that is just right of center in the pressure roller. There is another one a little further in and it is more center line on the 'floor' of the printer.
I have seen these go out with fair regularity. If you remove the paper tray and turn the printer on its side you can find the body of this sensor under the feed roller/arm asy that drops down into the tray to start the feed process. It has some white, plastice type material and wires running out of it. It is held in by a single screw. There is another sensor of the same design located by the pivot point for the feed arm. If the paper gets by the first sensor then stops, it is the second sensor that is out.
open the mp tray locate 2 white plastic egg shaped piece on the ends of the steel rod gently push one or the other towards the back of the machine if the paper jam error message is on then the roller will turn as soon as you give it a push re load the paper open and close door a or e printing should resume that white piece works with the paper lift to get the paper up to the in feed roller
There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....
Hi there you will have to remove the top cover and you will be able to see where it goes as the roller in question is the paper eject roller. there are usually four screws under the top cover and also at the rear of the machine. The picture where the roller is resting on the top of the printer the roller is situated right under that also that white bushing holds the roller in at one end usually the left as you look at the machine from the front.
Hi guys, I eventually found a solution to the problem for my printer. With the top cover open, I pushed a sheet of 120 micron thickness A4 clear plastic binding cover through the exit tray as far as it would go to rest against the bottom row of rollers. I switched the printer off then back on again and as the rollers lifted momentarily, I pushed the sheet of plastic as far up through the machine as I could before the rollers went down again - it went in a fair distance. The printer then ejected the plastic sheet. I then put the plastic sheet into the paper tray and tried to print a blank document page. The plastic fed through cleanly and my printer has been working since without any error messages. I hope this works for you.