Question about Pure Digital Flip Video Ultra Camcorder

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Is there a phone number for Flip Technical Support? I've had my Flip Mino HD less than a week, and am getting nowhere with e-mailing Tech Support over a defective product. The Credit Card compnay says I can process a dispute/charge-off, but I wanted to give Flip a chance. Anyone got a phone number for them?

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  • Anonymous Feb 27, 2009

    I need the same number right away. Thanks

  • Anonymous Mar 20, 2009

    i have the ultra and there is no time on the camera but there are no videos on it i have tried emailing but nothing is working


  • Anonymous Apr 16, 2009

    Mine too....
    The email support is useless...
    I can't believe companies can get away with not posting their contact info other than automated email these days.

    Technology has gone too far....

  • Anonymous Apr 30, 2009

    Pure Digital sucks ***. I'll never deal with them again. I have been waiting for this pre-paid UPS label for 2 weeks. They keep telling me it's been shipped and then just offer to ship me another. This is so I can send the camera back to get reimbursed. Mine renders each video with a single dead pixel in the middle.

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The tech support number is 415.445.7626 and then option 2. I just spoke with Kevin, the floor supervisor and he was less than helpful. My brand new minoHD simply won't work--not very impressed with this camera, and I hope Cisco hasn't made a huge mistake...

Posted on Mar 24, 2009

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Pure Digital Technologies are the makers of Flip. Here is there contact info http://www.puredigitalinc.com/company.html
This is who I contacted about my Flip, unfortunately my problem is still unresolved after 2 months. Hope you have better luck!

Posted on Mar 05, 2009

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Not having a phone number is how they offer an HD camcorder with an incredibly good viewfinder and softare/codec to boot for under $200. Don't forget that part!

That said, I shot 45 minutes with mine before the on/off switch broke. After about a week of back and forth email, I finally got authorized to return it. I sent it on my dime and got a new camera about 2 weeks later. Not the fastest but I could live with it.

Then, after maybe 10 minutes of shooting at best I reached into my pocket, pulled it out of the little sack and it had a cracked lens. No idea how. I am way careful with stuff like this. Might have been a fluke encounter with a zipper or seatbelt or something.

Anyhow, be patient with the tech support online. It's a process but once you get through it, you'll have a new camera. They are going to try to help you. But at that pricepoint, you have to make a sacrifice somewhere. It comes in the way of service.

Posted on Aug 04, 2009

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I called them for spare parts/repair on a cracked lens...get this, they have NO REPAIR department and said my only remedy is to buy another camcorder...I've only had this for 2 weeks and am certainly NOT going to buy another one...anyone know who makes their lenses and where I can get spare parts???

Posted on Jun 09, 2009

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I am unable to reply via email to flip.keeps saying mail failure.my videos wont play properly.either sound with no video footage or slow jumpy video footage with sound that doesnt match whats happening

any ideas? cant get through to them

Posted on Jun 15, 2011

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The Flip Ultra HD has a glass lens and the chrome areas are finger print prone... the cloth bag it came with is not ample protection for it.. After buying new Flip UUltra HD, i bought accessories through eBAY:
1. black silicon case
2. Flip Ultra accessory set (wall charger, car charger, and set of 6 additional silicon skins)
3. Screen protector film for the screen

Then i bought a CaseLogic $9.95 + tax from walmart and it is much better protective case than what came in the package.

So far so good,

i would not recommend putting it in your pocket with the original colth bag... common sense!!! specially with tight fitting pants.

Posted on Nov 28, 2009

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Posted on Jan 02, 2017

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How to Convert Flip Video on mac OSX?

Flip video camcorder is becoming more and more popular among people because of its convenient, fast and easy-to-use. It can help you catch every moment that around you and share them with your friends at home or on line. But Flip video Camcorder records video just only in .MP4 format, how to make it to other formats and understood by Windows Media Player, Windows Movie Maker, iPod, iPhone, PSP and other PMPs.

All you need is just a Flip Video Converter which can help you solve this problem. Mac Flip Video Converter is the best Flip Video Converter to convert Flip video created by the Flip family: Flip Ultra, Flip Ultra HD, Flip Mino and Flip Mino HD as Flip Mino HD files conversion tool. With this Flip Video Converter, you can convert Flip video to any other video/audio formats MOV, M4V, AVI, 3GP, FLV, HD video and AAC, MP3, OGG, WMA, etc audio formats for all the players.

How to Convert Flip Video on mac OSX?

Here is a simple guide for you to follow and you need a Flip Converter.

Step 1.Download flip video converter for mac and run it.

Step 2.Upload the flip video you want to convert.

Step 3.Set your output format you want ,such as mov,wmv,flv,etc.
Step 4.Set a destination for your converted flip video file.

Step 5.Click 'Convert' button to start converting flip video to to other formats on Mac OSX.6674fbb.jpg

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How to convert flip video (HD).mp4 to wmv for import movie maker ? Flip movie...


How to convert flip video (HD).mp4 to wmv for import movie maker ?
Flip movie files mostly recorded in mp4 file format, currently there are Flip Mino/Mino HD, Flip Ultra/Ultra HD and the latest released Flip Slide HD camera record.mp4, the awkwardness of Microsoft movie maker only takes WMV, AVI and MPG file, among them, WMV is the most popular one. And the first step to get flip video to windows movie maker is to convert/change flip video.mp4 to wmv.

Step by step on how to convert flip video (HD).mp4 to wmv for import movie maker.

Step 1.Download Flip Converter, install and running it.

Step 2.Click Add button to load Flip Video files that you want to convert
You can load many short clips at one time, batch load and batch convert features is available. You can simply load a video folder. Select WMV format in the Profile pull down list."
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Step 3.Click Start Button to start conversion
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Now, You will experience a new lifestyle. Just Free download and enjoy it.
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My Flip Mino HD camera turns off while recording!


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How to convert Flip video to Mobile Phone on Mac


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Since Flip video camcorder usually capture videos in MP4 or H.264 file format, it is sometimes impossible for users who want to make their recorded video for other means. For example, they are wondering how to put the recorded video on their favourite mobile phones.

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Flip video to Mobile Phone converter for Mac is perhaps the most effective method for converting Flip videos to mobile phone compatible 3GP, FLV, MPEG-4 files with best conversion speed and fast output quality. This program is suitable for all modes of Flip video camcorder including Flip Ultra, Flip Ultra HD, Flip Video Mino and Flip Video Mino HD and can also be run on the world's most advanced OS---Mac OS X Snow Leopard.

Flip video to Mobile Phone converter for Mac is an easy-to-use and user-friendly Flip video converter that can convert Flip videos to almost all popular file formats like AVI, WMV, MPG, ASF, MKV, VOB, MOV, FLV, ASF, SWF, DV, 3GP, RM etc so that you can put on other portable devices like iPod, iPhone, iRiver, Creative Zen, BlackBery etc, edit in various editing tools like iMovie, FCE, FCP, Adboe Premiere Pro, upload to websites etc without any difficulty. Besides, it can extract audio tracks from video files and save as MP3, AAC, AC3, AIFF, WAV, WMV audio files as well.

Mac Flip video to Mobile Phone converter is not only a professional Flip video player and converter, but also an excellent Flip video editing tool. Just take it for your personal Flip video editing, for example, you can cut your Flip video for a specific length for converting by Trim, adjust the right aspect ratio and resolution for your mobile phone by Crop and Settings separately, apply special effect to make your Flip video more artistic by Effect. Besides, you can also capture your favourite pictures when previewing. And more magic features can be expected from it. Just have a try.

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