Question about Xerox WorkCentre M-24 Color Copier

1 Answer

System not initializing

Our system is model WC 255. Our problem is this, when switch on the following messages are coming.

System unavailable. Do not power down until the power down message appears.

After some time following message is coming.

Communication error
Try powering down then on again
Please call for assistance if problem persists

Can u help us?

Posted by on

  • Anonymous May 13, 2009

    I have the same problem, on the first I thought that is Firware cuase a problem, I change the firmware same problem...

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1 Answer

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  • 2,072 Answers

Does the machine have a network box on back? Frequently on that product the boards in the network controller come lose, and simply need reset.
You can unplug all accessories and see if it powers up then, then connect them back one by one and see which one causes the failure.

Posted on Feb 11, 2009

  • ZuZu FreeMan
    ZuZu FreeMan Jan 07, 2016

    hi, i got the same problem with a xerox 238, but it doesn't have any network box ( is used just for coping) i changed main bord, and i got same error! HELP!

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Each time printer is turned on error message Error:0xc18a0116 "Ink System Failure" appears. Will not print or reset?


Hi there 0xc Problems

The "Ink System Failure" error is causes by air in the ink feed tubes.
I hope this helps, If so please rate our solution.
Please perform the following steps in order:
1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say "support" R0631M"
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9. Press and release the “OK” button.
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13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

You should be back up and running.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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System unavailable in xerox pro 255 :(


esto lo puede dar el cartucho de copia mal insertado q produce arcos de la fuente de alta y la desconecta dando error 9060, tal vez el corotron roto del cartucho de copia.... otro padrenuestro

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