Question about Creative Labs Zen Digital Media Player

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"Up" button on Zen won't work.

It was fine before, but now I have to press with two hands or really hard. I once pressed too hard, I guess, and the screen froze. After fixing the screen problem, it was fine but the bottun problem stayed. Any help?

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Call customer service for that they can help!!

Posted on Feb 10, 2009

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Need Creative Zen user manual. No longer on the website. I really just need to know how to create playlists if you can help me with that.


  • Creating playlists for Creative Zen MP3 player
  1. Step 1 Turn your Creative Zen MP3 Player on and add music to its hard drive if you haven't already. Without music on your player, you won’t be able to select tracks for a playlist.
  2. Step 2 Select "Music Library" from the Main Menu. The Main Menu should appear as the first menu when you turn your device on.
  3. Step 3 Select "Now Playing" from the options available, then press the Options button.
  4. Step 4 Select "Save as Playlist" from the list of options. This will save the tracks you have listed currently as a playlist that can be reloaded later.
  5. Step 5 To play a playlist back, go to the Main Menu, select the playlist and click

Jun 16, 2009 | MP3 & Digital Media Players

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Touch pad does not work


If it stopped working after you dropped it, try this:

Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Sep 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck on but not playing and no button response


When the EAX screen appears tap it hard on the right side, just above the menu button.  Seriously, it works.  I had to tap several times, finally really hard, but the machine came back.  Many others have posted this tip.

Sep 10, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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Just kept pressing the reset button and it worked, really annoying though.

Jul 21, 2008 | Creative Labs ZEN V Plus MP3 Player

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press and hold the back button while on a picture in you picture file, this will give u the option to do that. pressing and holding the back button on things such as songs, pictures, videos unlocks many different things.

Apr 02, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative Zen Touch


I cant recommend this but.....
from what ive been reading people have been smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I

Dec 08, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Creative zen touchpad not working!!


If it stopped working after you dropped it, try this:

Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Nov 16, 2007 | Creative Labs Zen Touch MP3 Player

5 Answers

Touch pad issues


Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Aug 10, 2006 | Creative Labs Zen Touch MP3 Player

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Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

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