Question about Office Equipment & Supplies
Brand new Canon MF 4350d wont install on Dell Dimension 4600 operating system is Windows XP.
Canon said we needed to update USB drivers, downloaded drivers, did not work.
Dell tried to help us install to no avail, they said the problem is with Canon. Has anyone else come upon this problem.
Same problem with Dell 4600C. Tried to connect new Canon Imageclass 4350d monochrome printer. First spoke with Canon technical support for 45 minutes (this is after I spent several hours on my own trying to resolve the problem) and after installing, uninstalling, and installing Canon drivers from disc and online from Canon, same problem: "USB device not recognized". Canon said it must be a computer hardware or software problem with my Dell computer. I then called Dell technical support and was on phone for three hours. They had same problem and suggested I do a complete restore using the Windows XP operating disc that came with the computer when I purchased it in 2003. After doing this time consuming measure, same problem. Dell told me that it may simply be that the Dell 4600C computer and the Canon Imageclass 4350d printer may not be compatible. Both Dell and Canon suggested I try to hook up a different computer and see if the drivers will load correctly from the Canon disc so that the computer will communicate with the printer. Will try this tomorrow, but even it the printer then works, this doesn't solve the problem with using my Dell 4600C computer with this printer. If this is the case, too bad Canon doesn't inform the public about this incompatibity issue.
Posted on Sep 21, 2009
Almost the exact same problem. New 4350d Canon printer trying to connect it with Dell 8300 with XP. The computer says it does not recognize. Tried everything - reinstall drivers, download drivers, tried every USB port, swapped cables, spoke with Canon support and finally took the printer back and got a new one (Canon support person decided the USB board must be bad). New machine - same old problem.
Posted on May 13, 2009
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Posted on Jan 02, 2017
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