Can't run internet searches, probably due to a virus issue...
To Whom: I’m currently having a problem accessing certain key websites via IE on my PC. I was previously experiencing what I believe was a virus issue when searching with google… google would list URL’s consistent with the entered search, but selecting any of the listed URL’s would redirect me to a website hawking a variety of needless products. I downloaded and ran ad-aware, which identified multiple problems, and followed ad-aware’s recommended actions to clean up the issues. Now however, I get an IE error message when I try to run a google search off the google toolbar, or if I try to go to google’s website. This message is consistent with an attempt to access a nonexistent website.I’ve tried to alternatively run searches using yahoo and msn, with the same results. I would very much appreciate any suggestions as to what I might do at this juncture. As you can imagine, being unable to run any kind of search with my pc is, to say the least, suboptimal. Is it possible that there is a list of websites which have been made inaccessible by the remnants of one or more viruses which ad-aware addressed?I did check explorer for such a list and that doesn’t appear to be the case. Is there a separate virus protection program which might be able to address this? I currently have Norton, which hasn’t addressed the problem, and I’m reticent to pay for another software program at this juncture. I have an IBM Thinkpad which I bought new several years ago (from Lenovo).The operating system is XP.I could try to dig up the disks which I’m hoping came with the pc, but reimaging my pc wouldn’t be my first choice. Would I have to find the original disk (if it exists) if I wanted to reinstall explorer. Sorry for such a long question.Thanks in advance for your time. Michael D.
Re: can't run internet searches, probably due to a virus...
OK, sounds to me like a malware or spyware issue. These types of programs will download straight to your computer when you visit sites, open emails or run .exe's. They track where you go on the internet to present ads to you that they believe you will buy into. This one seems most dangerous being that it prevents you from going where you want to on the web. I can suggest a few things. One is that you back up whats important and reformat your hard drive...if you have the operating system discs. Two, you can get software like DriveScrubber and it will essentially reformat your HD as well, but you will ahve more control over what its deleting. Three, if you know the exact file names and locations of the malware/spyware you can go into safe mode and delete them manually. Safe mode allows you to delete mal/spyware and viruses because they need to be running to prevent you from deleting them, which running in safe mode prevents.
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Re: can't run internet searches, probably due to a virus...
You seem to have a nasty little virus at hand. Since you are running XP and you don't want to spend any more $$, I would suggest going to Microsoft's support and security page, there you can run a free scan of your system and it will identify and remove any virus, adware, malware, and any other ..ware on your system. My other recommendation is Norton's 360 Internet Security. (not the antivirus alone.) Once it's installed, I would run a complete system scan.
Then one at Microsoft is really good. I would use it first and see how you like it. Good Luck
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When browsing the web, there are some instances where you encounter pages that cannot be loaded. There are several reasons why, ranging from an error on the website itself to the settings on your own computer.
Page Cannot be Found A "Page cannot be found error" may occur when certain Web pages are no longer online. This can be due to the deletion of the page, or if the page was relocated to a different section without having its links updated. b> Firewall Issues b> There are some pages that cannot be displayed on your computer simply because they are being blocked by the firewall software installed on your computer. To remedy the issue, change your firewall settings to allow access to these pages. Virus or Malware b> If you have an anti-virus installed, this will prevent you from accessing pages that may contain possible threats to your computer. Websites that contain viruses or malware, or so-called "Attack sites" will be blocked from being loaded on your computer. b> Connection Timed Out b> When you get this error message, it means your internet connection has timed out, which will cause your page not to load. You can contact your internet service provider to resolve this issue. Hope this helps.
Open the Internet Explorer browser. Go to "Tools > Delete Browsing History." Hit "Delete All." Check off the box that says "Also delete files and settings stored by add-ons." Hit "OK." Close and reopen the browser. b> Disable Add-Ons b> Go to "Start > Search." Type "Internet Explorer" and hit "Enter." The computer will search for any files with this label. Double-click on the file that says "Internet Explorer (No Add-Ons)." This will allow you to browse in IE without any additional plug-ins or add-ons that might be causing the browser to crash. b> Reset Internet Explorer b> Open the IE browser. Go to "Tools > Internet Options." Hit "Advanced." Click on "Reset" and then hit "Enter." Close and reopen the browser. Hope this helps. b>
Restart the computer in safe mode with networking ie. restart the computer and keep tapping the F8 key on your key board and then choose safe mode with networking and once when the computer boots up you will have only microsoft programmes enabled on the computer install a free anti virus programmes like malawarebytes http://www.malwarebytes.org/ and run the scan and it removes the viruses and then once when the virus are removed just restart your computer and that should take care of the problem.
don't do any microsoft updates, just make sure your running the latest virus programs with the latest version virus definitions and dont' go to sites you shouldn't be going to and you'll never run into a problem. Microsoft updates are supposed to protect your computer from hackers but using a good virus program and using a different browser such as firefox or opera and you'll be good.
Sounds like you have a Malware infection. I suggest that you go to http://www.spybot.de download and install
spybot. Then run it. Reboot the Pc and then update and run it again. Keep doing this until
it finds no issues. Test to see if you can get to the website.Do you have any other PC’s you could test
from your location?It could be that you
are suffering from DNS poisoning, but I would rule out spyware 1st.