Softner cap removed... where i was expecting to see a bolt underneath i saw another solid piece of plastic... is this the type of ge that needs to "pop" off... no bolt to remove? my ge top load wont spin or agitate... belt wont grab anything turning clockwise.. but will turn the drum when spun counterclockwise... thought my problem might be the coupler or timer?? any suggestions woulld be great...
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Pop the fabric softner dispenser off the top of the agitator, pull the round plastic piece in the agitator out, the you will see a bolt through the center, remove the bolt and the agitator will slide out
there is a bolt under the fabric softner dispenser (if you have one) if not, its a plastic cap on the top of your agitator which pops off by hand or a butter knife.. then there is a bolt under there that holds the unit down..grap the bottom of your agitator and loosen the bolt and remove it...then lift up carefully on the whole thing..careful not to loose the seal and bolt to put the agitator back in place....good luck..
Once the top cap of the agitator is removed, take a pair of pliers and pull up forcefully on the plastic cap inside. Then take a 7/16 socket wrench and remove the agitator bolt. Pull the agitator apart. Get part number 3366877 from any appliance parts store.
On most top load whirpool washers (not including the calypso or the cabrillo) there are 2 main styles for getting the agitator off.
The first and easiet are for the older styles. This will be easy to identify as there is a green ring around the fabric softner dispenser holding it on. Raise the ring up and the dispenser will come off. Underneath you will see a plastic cap. Pry this off with a small flat hear screw driver. Underneath there, there will be a 7/16" bolt. Take it off with a rachet and lift the agitator from the bottom and out of the way.
The second and slightly more complicated method is for the new style. This can be identified by the 4 evenly spaced slots just underneath the fabric softner dispenser. First gently rock the top of the fabric softner side to side. the white top should come off as well as a clear plastic cup underneath. You will be left with 4 white plastic shafts sticking up just above thse slots mentioned earlier. Taking care not to break these shafts, rotate the remaining top piece of the agitator counter clock wise. Once it rotates, pull/ pry it off. Underneath there will be a clear plastic cap with 2 tabs on it. Pull the cap off by these tabs. Remove the remaining 7/16 bolt underneath and lift the agitator off by the bottom.
There are many variations of agitators, but one of these 2 methods (or even a mixture) should get you taken care of. One other thing to mention. Once you take either of the perviously mentioned styles off, you may find a white square hole under neath the dispensers. With this style, you use a 1/2" rachet to unscrew it counter clockwise and the 7/16 bolt is underneath.
If this doesn't seem to match what you have, get me the model number (just underneath the lid to the center rear) and I can get you some step by step directions just for your model.
Sorry for the delay. You need to replaced your agitator dogs. (yes this is really what they call them). They are 4 small pieces inside the agitator that act as a "clutch" They allow the top half of the agitator to turn freely one direction and not the other. When the worn dogs slip, it causes a grinding/ grunting type noise from the machine. So first this fist. You will need to purchase the inexpensive dogs from a local appliance parts store or from the manufactures web site on line. (part # 80040).
For the model you have, begin by removing the fabric softner dispenser on top of the agitator. It just sits in the with a clip, so gently rock it back and forth until it comes free. Under it you will find a mostly clear plastic cap with a black seal around it. Use the tabs on the cap to pry/ pull it up. Underneath you will find a 7/16" bolt. Go ahead and take that out. Now you will be able to remove the top half of the agitator by pulling it straight up. If the bottom half comes with it, not to worry. Look down in the opening where you just removed the bolt from. On the bottom you will see 2 white plastic tabs, pry these with a small flat head screw driver to separate the lower half from the upper half. Now weather you had to separate the 2 halves or the top came off by itself, take the top half of the agitator and turn it upside down. You will feel the inner piece fall out. Now we will work with just the inner peice. Turn it upside down (so you can see the dogs just like the ones you purchased) There is a small collar that keeps them in place. Gently pry it up. (it should slide pretty easy. Remove the old dogs. Now using a paper towel of washclothe, wipe down any fabric softner, or shavings from the old dogs, so the new ones can move smoothly. Install the new dog and begin re-assembly. I would reccomend wiping out the inside of the large peice that is one the top half of the agitator too. Re-assemble in reverse order. To get the clear cap back on more easily, a thin rubbing of liquid detergent or fabric softner on the edge of the black seal, will help it go in without binding so much.
On a MAV6000, you should be able to pop off the fabric softner cap, remove the fabric softner cup underneath, and finally remove the bolt underneath to lift up the agitator. (rocking the cap back and forth is usually the best method)