Did you solve the problem with the black marks on your clothing? I am having the same problem and also had to clean out the tray for around the softener container. After cleaning the black stuff out of the tray and running a "clean" cycle, I'm still getting black marks...look like grease...on the clothing.
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Hello,Not sure I can solve this but according to repair services ,HC or HE washers especially front loaders need to have the tub cleaned once a month ( at least) with bleach or a product that can be purchased at Lowes or any other appliance store. Your problem according to those I have spoken with is Mold in the system. We have bleached ours and used two of these pellets and still are having a problem. I was told that since it is the first time in a year of having this machine that it will take some more cleanings. Hope this helps. By the way we have a Frigidaire front loader.
is you machine a top loader or front loader? if its a front loader the black marks could be from the boot. WIpe the boot with a good cleaner. and try not to over load machine. and if it a top loader your transmission is probably leaking oil back into clothes tub. You could have it rebuilt $$$ or better replace the machine.