- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Lift the lid and check the scanner light when you attempt to copy or scan. If it is not lit, then that is your problem. This is a relatively old device, and uses a fluorescent lamp. These require a short warm-up time that will increase as the bulb ages and eventually the bulb will fail. At that time the warm-up indication will remain since the bulb never reaches temperature. Based on the age of the unit (first release 2004), if the lamp is bad, it would be prudent to get a new unit.
Just installed a new cartridge. Made one copy. worked great.
Went to make a copy today. All Black. Thought about it. Tried again and noticed lamp was not lighting. Before you say DUH! is the lamp out or is their extenuating circumstances preventing the lamp from lighting during a copy. The table top moves and everything else seems to work accordingly.
Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.
I have the same problem. I chatted with HP customer care for an hour but it can't be fixed. The only thing you can do now is set the power saver mode to 2 hours, so bulb will turn off in 2 hours. Only way to minimum power consume.