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Issues with Fixya chat?

I have tried assisting through the chat twice and once I couldn't see the customers response on my end and the next time while chatting the window closed by itself.This is certainly leading to a bad customer experience even if the resolution is later given adding comments.Plz help and point to the possible causes. coz other wise in the regular provide assistance option I don't face any such technical issue and it doesn't happen with any of my chat utilities installed on my system. please help.

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  • 3 more comments 
  • Saroj Sharma
    Saroj Sharma Feb 09, 2009

    I'm on IE7 windowx xp professional SP2

  • Saroj Sharma
    Saroj Sharma Feb 09, 2009

    I have installed safari to see if its a browser related issue and made itmy default browser but still when the fixya utility pops up the chat alert it picks IE while if I open any website it comes up on safari. I have tried other browsers too like Opera, Firefox even Google Chrome but those have become very slow which is not the issue when I use IE.Any other suggestion.

  • Saroj Sharma
    Saroj Sharma Feb 09, 2009

    For IE7 version is 7.0.5730.13 where I face the problem only with Fixya chat no issues if I use Gtalk with in the browser in iGoogle.

    Besides I have

    Opera 9.63

    Mozilla Firefox 3.0.6

    Google Chrome(Beta Version)

    These I have uninstalled and don't prefer using at the time coz for some reason they don't letme browse faster as compared to IE7 Opera was working fine till I installed Kaspersky Antivirus 2009

    Now I have changed to Norton Antivirus 2009 as that is light on the system and takes less space.

    Presently after I had this issue I have downloaded safari but the problem with safari is That even though its my default browser Fixya still picks IE7.

    OS Version: Windows XP Prof. 2002 SP2.

  • Saroj Sharma
    Saroj Sharma Feb 10, 2009

    I already have .net framework 3.5, and yes I don't get any errors whatsoever....

  • eagle338
    eagle338 May 11, 2010

    I need to know the browser(along with version) and OS that you are using. Please provide this info and hopefully we can get it fixed.


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There.. thats the problem. I was having issues with IE too. Download and install mozilla firefox 3. Before you install it remove the expert utility, then install firefox and install the expert utility again. All your chats will open in FF from then on and you should have no problems.


Posted on Feb 09, 2009

  • eagle338
    eagle338 Feb 10, 2009

    Well that was the easy way out. When I had this problem I have traced this error to a missing library in the fixya utility. The error message was pretty huge. I have posted the message on MS technet forums and no one seems to have a clue about it. Apparently its a new issue , probably some kind of compatibility stuff. Try upgrading to .Net framework 3.5 and see if it fixes the issue.
    Also did you vote for fixya? Please take a moment to check the link below and vote as many times as you can.


  • eagle338
    eagle338 Feb 10, 2009

    Here's the error message I traced when I got this problem. Tried to figure it out but I couldn't. See if u can crack it.. I cant post it here coz its a huge message so I have uploaded it as a text file on rapidshare
    click here for the file
    Do let me know if you managed to fix it. And please vote for fixya if you haven't already


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Premium chatissue

Hey again,

no, we don't get any notification of it, most of the time I also miss out on those.

not much we can do about it..You can look on the account statements page and see if the chat session is rejected by customer, then he has had another chat session.

I think they are working on improving the system, right now, we have to live with it.


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