Question about Panasonic HDC-SD9 Flash Media Camcorder

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Problems using HD Writer 2.5E with Vista

During installation my PC came up with bgsvcgen could not start service. I clicked on Ok and the installation seemed to proceed normally. However when I try to open and use the software the following error message appears " the DVD drive control driver is currenlty not available. Restart the OS. If the driver does not operate after restarting, install HD writer again". I have followed this advice and uninstalled and reinstalled the software several time. Despite emailing panasonic, and searching their website I cannot find any driver updates and I am at a loss as to what to do next. My Pc is running windows vista home basic. Any suggestions?

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  • hlsathaven Mar 13, 2009

    I installed HD Writer 2.5E under WinXP SP2; it worked OK. I updated to SP3, after which HD Writer didn't work - it suggested I reinstall. Tried this and it asked me if I wanted to uninstall first (reasonable), after which I found that BOTH my DVD writer/players didn't appear in Windows Explorer. Device Manager showed a problem with 'DVD/CD-ROM drives'. I had to use System Restore to get them back. The drivers were definitely OK and in the System32/Drivers folder (I replaced them with known good ones to be sure). To get rid of all traces of HD Writer (apparently it won't work under SP3) I deleted the application folder, Start menu item, and desktop shortcut, then used REGEDIT to delete all references to 'Panasonic', 'HD Writer', and 'Matsushita' (all associated with HD Writer). Hope this helps.

  • huntlee Mar 24, 2009

    I also hav Vista and got the same error message. After reinstalling the software over and over, it still won't work. Do you know what other software might work, easily???

  • Anonymous Apr 05, 2009

    hell .. we hve problem here nobody cArE???

  • GuestSD Nov 23, 2009

    I have the same problem with a new Vista computer where the software does not recognize that there is any DVD drive. Did not have this problem with XP. Has anyone found a solution?


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I spoke to a technician at Panasonic. He said the problem is the 64bit Vista. It may run with the 32bit version, if gives trouble there is a patch update under Global Support/consumerproducts (digital AV window updates) at Panasonic web page. It will work with new Windows 7.

Posted on Mar 09, 2010

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Maybe you should get different kind of hd writer

Posted on Jan 10, 2010

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This is what I get when I load it """HD writer 2.5e for hdc will work only withWindows Vista,Windows XP Service Pack 2 and Windows 2000 Service Pack 4. Cannot guarantee that (null) will work properly with the operating system on this PC. Do you want to continue thr setup?""" Y or N\r\n
I have a new Computer with Vista...Whats up with that?

Posted on Jul 08, 2009

  • petrossp Mar 15, 2011

    HDWriter 2.5E used to work just fine until today, saying that " The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. So, I uninstalled and installed HDWriter 2.5E and it came up with the same message you got... and I've only installed the program on my Vista computer! Help anybody?


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