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Paper jam in laser jet 3800

Error message is 13.01. I can feed paper in one page at a time in tray one. Some people say it needs to be cleaned. What and how?
tray 2 roller will not catch paper properly.

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THERE CAN BE OIL FROM YOUR HAND OR FROM THE PAPER YOU USE OR THE TYPE OF PAPER YOU USED, THE ROLLERS CAN MATERAIL OF SOME SORT ON THE ROLLER NOT ALLOWING ENOUGH GRIPPING OR PRESSURE TO PICK UP THE PAPER, CLEAN THE ROLLERS WITH PAINT THINNER OR ALCOHOLA, BLOW OUT THE DIRT AND DUST FROM TONER CARTRIDGE BE CAREFUL NOT TO BLOW TO HARD AND DESTROY THE TONER CONTAINER, OR OTHER VITAL PARTS IN THE MACHINE.

OR JUST BUY A NEW MACHINE MOST ARE A TIME A DOZEN ANY MORE.

ROD

Posted on Feb 09, 2009

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