Question about Brother MFC-9420CN All-In-One Laser Printer

1 Answer

Paper Tray #1 error message

My MFC-9420CN will not work, keeps giving me and error message Check tray #1. This happened once or twice before and when I checked tray and re installed it , it took care of the problem. Now I can remove and install tray 100 times and will not reset. any thoughts?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 215 Answers

On your control panel, press "menu/set" "7" then "2". if your page count shows 288,888, you have a bad engine controller board. anything other than that count, most likely is a damaged paper cassette. there is a tab on front left side that is probably worn or broke off.

hth,
razors

Posted on Feb 10, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have had my MFC-9420CN for about 4 years. For


mrbarbazza, I feel your pain. I have had a Brother MFC-9420CN for just under 4 years now and for the past 4 months or so, I have been randomly getting the "Paper Jam A1" error. It is particularly annoying when printing or copying a multiple page document and the error occurs on page 3, for example. I pull out the paper tray only to find a perfectly good, undamaged piece of paper that has been half (or less) fed out of the tray which comes out with the tray; it is not even stuck in the printer. I put it back in place in the tray, reinsert the tray into the printer, wait for the printer to go through all kinds of gyrations after which I either have to start the entire print job all over again, or the printer does it on its own. Very rarely will it pick up where it left off. The really frustrating part is, during this next printing, it will get to maybe page 7 out of 10 and the same thing happens. I go through the whole process as does the machine and the whole print job has to start all over again. The last 20 page document that I was copying required all of my restraint to keep me from throwing the whole printer out of my second story window. Now I just print or copy one page at a time and even then I still randomly get the error; there is no rhyme or reason to it. The web is full of several other problems that this multi-function machine has, none of which I have experienced. Your post is the first thing I've seen that even mentions this problem that we have had. Unfortunately I have no solution to offer you. Your post helped me realize that I was not alone with this issue, so I just wanted to return the favor. If I come across any solution, I will be sure to post it here. Best of luck to you.

May 19, 2010 | Brother MFC-9420CN All-In-One Laser...

1 Answer

My Brother MFC-9420CN printer is telling me to check the paper size. How do I do this?


Check to make sure the document your sending matches the paper size you have in your paper tray. The reason its telling you to check the paper is because your document size and paper loaded aren't matching

Jun 25, 2009 | Brother MFC-9420CN All-In-One Laser...

1 Answer

MFC -9420 CN Printer/Fax Scanner


I've seen this before...

The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.

If this helps you please rate it as Fixya!

Nov 25, 2008 | Brother MFC-9420CN All-In-One Laser...

1 Answer

Paper Jam


Seems you have a dusty roller in the feed mechanism. try cleaning off the roller with some windex (or equivalent) on a towel.

Nov 18, 2008 | Brother MFC-9420CN All-In-One Laser...

1 Answer

Error Message "Check Tray #1 - Reinstall Tray"


this is a hardware problem with there crappy printer .. and the fact is that it cost more ot fix it then to buy a new one ... I believe they set it to a certain amount of time and freeze up so ppl can buy a new on or the part or it

Jul 27, 2008 | Brother MFC-9420CN All-In-One Laser...

1 Answer

Will not print with giving an error message


on left side of tray are 3 fingers, for letter size paper bottom 2 are out, next one in. verify slider on bottom of tray is in place. Essentially paper not sensed correctly. print config page and see paper size

Jul 03, 2008 | Lexmark T640 Laser Printer

2 Answers

My brother MFC9420cn has error mssg " check tray #1"


Check the total page count in the menu. If it reads 288888, you have a defective engine board and it needs to be replaced. It is neither a driver issue nor a problem with the paper cartridge.

Brother will quote you a price in excess of $600 for a new engine board, but some authorized repair shops can get them for less than $200.

Oct 26, 2007 | Brother MFC-9420CN All-In-One Laser...

Not finding what you are looking for?
Brother MFC-9420CN All-In-One Laser Printer Logo

409 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...