Remove the Faceplate by prying your fingernails into the bottom of your faceplate and pulling up. After removing the faceplate try ejecting the disk again. If it still does not eject. Straighten a paperclip and use the manual eject hole under the disk tray. Do not force anything. just push in the clip and pull the disk tray gently. Good luck. Make sure to remove your disk before sending it in for repairs because they will not send any disks back with the console.
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The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out.
The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.
If you click into the following U.S. based website, you can find more information about this issue, the parts to fix it yourself and you can also send your XBox 360 to them to have it repaired:
1, the disc may be dirty 2. the mian reason for this your xbox drive
cannot read the disc , because the power of the lens is gone(not
1. keep your disc inside the drive
and switch off the console, again swith on try this 2 to 3 time 2.
keep the console in vertical position or little slanding position(180
dg) make sure it does not fall
3. its better to buy hatddisc and
load the game inside it , so that u lens life increased
This is fixable, if the unit is not very old it may still be fixable for free actually. Regardless you are going to need to call Microsoft as the DVD drive in the 360 has failed. Their number is 1-800-4-My-Xbox
i cant see any real serious damage being caused by inserting 2 discs, however we are talking about the xbox 360 here and the disc drives have had many problems amungst all xbox versions.
Regardless of your warrenty the xbox repair center should fix your xbox free of charge for you providing you dont tell them that your son may of caused the problem. because whether he did or not, they will assume he did.
It could just be a coincidence this happened when the 2 discs were inserted or it could of actually caused the problem.
if you really want to try and fix this yourself, check the dvd drive and make sure that the spindles center and the top disc latching part are correctly alligned.
the top part should be loose and will move freely, the main lower spindle near the laser should not spin so freely and if you spin it you shoul dbe able to feel if it is firmly attached to the motor or not.