Problem: I know to access the night greeting I should be able to activate the night switch and the night greeting should come on, but if I need to place the system in day mode voice mail how do I access the prerecorded greeting?
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Night feature at reception set or set that you put night service on go Feature #87. For delete of mailbox Feature 983 enter password which should be 1020000 if 3 digit extension numbers or 120000 if 2 digit extensions. Then press mbox then del enter extension number then press del.
This depends what voicemail you have, SVM OR TVM. and you need to know what group rings in each mode
day *47 (voicemail extension number) (PIN number) *38801 record STORE
NIGHT *47 (voicemail extension number) (PIN number) *38811 record STORE
TVM voicemail extension number (500 or 200) #6* (ringing group number) option 3 then 1 then 1 follow the prompts
If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.
It's only that simple if you have a guide to what Custom Service or greeting plays now. When the system moves from Day to Night mode, the installer assigns a menu that plays. You can change it if you know which one. If you don't get the right one, there would be 98 other custom service and 31 other Company messages that you could record to and they'll never play.
Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,3 for greetings, 1 for auto attendant number, 1 for day greeting 2 for night( if your using a night key at the receptionist station then it usus the night greeting) # to go past selector code, 1 to start recording 3 to accept greeting hang up when done
assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.
You have 4 different modes of calling available to be programmed: DAY NIGHT BREAK and LUNCH. Your installer has to set up the ICD groups, but you can create a LUNCH group which looks like the day mode but rings all phones. The codes are accessed by dialing on the intercom *780x where 0 is day 1 is night 2 is lunch and 3 is break.
You may use the NIGHT mode in the daytime, but if you have voice mail, it will play the night greeting instead of a day greeting.
Where is this message "set?" It should be in a custom service in your automated attendant. Which Custom Service is set up by your installer under Time Service for Night Mode. In addition, your Automated Attendant has to have a correct schedule to designate when Night Mode is in effect or be set to be under PBX Control. If the latter is true, your greeting will automatically play when you put the system in Night Mode.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
Ok. You will have to find someone who has access to system manager, or has system manager rights for their mailbox.
They will then be able to select System Manager Options, then Change the Greetings. It will tell you which mode you are in, and ask you if you want to change to Holiday Mode. The responses are 1 for YES and 2 for NO. Say no to Holiday Mode, and then it will go thru Day Mode and then Night Mode, playing each one first then asking if you want to change it.
If you must call in a service order with your phone system vendor, make sure he/she not only assigns someone's box with manager access, but also creates a back-door box with manager access. This way you won't be messing with the original Manager Box. It gets expensive having NEC decipher the Manager's password if it gets changed and no one remembers it.