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Kitchenaid Superba microwave oven combo close door error

When both the microwave and oven door are closed the control panel says close door on the ove and door on the microwave when they are closed! Thus, they will not function unless I get pass this...is there are way to reset or put in a code? Kitchen aid Superba micro/oven combo - oven works fine - micro display shows "DOOR" and will not operate - HELP

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  • byu123 Mar 08, 2009

    I have same problem with Superba Microwave. Door seems to close OK but when you try and start the oven it says "door" and will not function. Acts as if the door is open when it is not. Just happened after months of use without this ocurring. :-(

  • vidkitch May 04, 2009

    Same problem - had the service agent look at it - it is going to cost ~$700 to fix it

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Turn off the main power outlet it will work.

Posted on Nov 18, 2009

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I followed the advice and turned the power off (circuit breakers) and this corrected the "Door" close probem. Thanks.

Posted on May 19, 2010

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Just happened to me this morning. Turning off the main power cleared the issue. Lets hope ths is not a everyday thing.

Posted on Sep 30, 2011

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I would suspect that the touch panel-control board failure may have been caused by the repairman, just because the timing is a little too close to the mag repair. No way to tell you for sure, and I myself have had control board failures the same day that we changed a light bulb, so anything is possible. Usually a factory defect is going to show up before 8 years. In the last 4 years in the greater Seattle area, 70 - 80% of our business is from power surges hitting the electonics in the different appliances, so this could also have been what has caused your repairs. On a 240 volt Oven, the only way to protect it from power surges is to have a whole-house surge protector installed on your house electrical panel. You still need to have individual surge protectors, above 2000 joules, for your appliances that are 120 volts. Good Luck, Appliance Specialists

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I'm posting this as a solution after I went through several different web sites to and trial & error to fix my "DOOR" error code problem.
The original question I submitted can be summarized: I need to replace the 15A interlock fuse. Can you point me to a manual that describes where this fuse is and how to replace it?

Here's the answer for the KitchenAid KEMC308K series.
1) The service manual is behind the control panel on the left hand side. For my built-in, I turned off the power and removed the oven from the cabinet, exposing the sheet metal shroud. Remove the top piece and there on the left hand side is the service manual.
2) The manual indicates the fuse is in the right rear of the microwave. This is correct, but it is actually accessible through the right side.

As long as I slogged though this, I thought some other people would like to know how to solve the "door" error problem. It could be caused by a faulty control panel, but before going there, the check the switches and fuse in the door interlock circuit. Check this link for a discussion: http://www.gallawa.com/microtech/switch.html

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After the capacitor is discharged, remove the fuse, verify it is blown using an ohm meter (ceramic fuse - you can't see inside). The fuse is actually (despite what the tech manual says) a 20A 250V fuse. Available at radio shack in a pack of 4 for $2.99. Install the new fuse.

As long as you have this much done, may as well ensure that the microswitches still work. Remove the contacts from the microswitch. There are 2 close to each other. From the 3rd contact to these, one should open when the other should be closed. Ensure that this is true and that when the switch is depressed, the state reverses (the contact that was open is now close & connects to the common). Do this for both door-closed sensing microswitches and replace the wiring to the microswitches. Replace all the microwave side panels and the sheet metal shroud. Turn on the breaker and hopefully, as it was on mine, the "DOOR" error message is gone and it starts up normally.

Oh, when the power comes on the unit runs a self test, lots of blinking lights followed by a power-failure error code when the power comes on. I think it was pf .d=30. Hit cancel and it goes away.

So, this is a pain to do b/c there are about 40 sheet metal screws to deal with and one has to be careful discharging the cap. Pulling the oven out of the cabinet was the hardest part. I build a table at the same height and just slid the entire unit right onto my "work table." If I had to do it again, I'd have the entire thing done in under 30 minutes.

Hope this helps someone else!
sb

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