The drum just has an excessive amount of play you can move the drum like 6" in either direction however (4) strapes on top are fine nothing broken there and on the bottom i see nothing off or broken it is only the fact that the drum moves a lot ???
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There are three reasons for a spinning washing machine drum to knock:
It is out of balance owing to an unevenly balanced clothing load, with possibly a belt buckle, button, or other hard object knocking from within the drum.
A drum suspension support has worked itself loose and needs re-tightening
A worn or partially split drive belt or possible crack in the pulley wheel
A solution to number 1. is simply to distribute the wash load evenly.
Solution no. 2. will require removal of the rear carcass cover to access the drum suspension connections. Sheet metal screws are the usual fasteners for this cover. First unplug the electrical supply. Get someone to roughly force the drum to move laterally side to side and up-down, from the front of the machine, while you look and listen from the rear, for signs of looseness at suspension joints. A perished rubber bushing may have partially disintegrated so look for signs of black rubber dust or debris. Another rare possibility may be excessive play in the bearings which support the drum. Excessive play in the bearings---if severe---may be felt again through very gentle lateral drum movement, but first proving no play exists in the suspension joints beforehand, otherwise confusion will result.
Solution No. 3. requires inspection of both drive belt and drum pulley wheel for any signs of wear or cracking. First have someone rotate the drum by hand from the front of the machine while you check out the belt and pulley---mind your fingers! If you still haven't located the source of the noise, try running the machine empty of water through its spin cycle while you observe from the rear. Keep your hands well clear of moving parts while doing so.
Some banging or knocking during the ramp up to spin speed in this washer is normal. It is difficult to determine whether your washer has a problem or not based on your description. This banging lasts for varying amounts of time until the load is balanced and the washer ramps up to the full spin speed. If the load can not be balanced on the first attempt, the washer will ramp down and then tumble and attempt again to ramp up to speed.
This may be the same thing that you are hearing when your washer ramps up to spin speed. Since the washer does spin at the full speed, there is not likely a problem with the washer. The components are designed to withstand repeated vibration and reasonable banging or knocking.
The washer will vibrate to some extent at high speed. If you feel that the vibration is excessive, I recommend that you check the stability of the leveling feet. Press down on the diagonally opposing corners of the washer to check for play. If the washer rocks at all when conducting this test, I recommend that you adjust the leveling feet to eliminate this play even is the washer is not perfectly level after making this adjustment. This may help reduce the banging and vibration. Other than that if it is brand new call the people who you purchased it from so you don't void any warranties by taking it apart.
You didn't include make and model so any answer may be lacking in usefulness.
If this is a top-loading machine, the outer drum is suspended by either coil springs or thick rubber rings and one of these has failed.
You will have to inspect the innards with a good light and possibly a helper who should move the empty drum in all directions so you can see the suspension points and find the one that has failed.
Depending on the exact location of the failed corner, this should be a fairly easy fix.
Check you 4 springs are ok 2 top 2 bottom with struts...Next make sure concrete weights are not loose also the machine is level...if excessive play on inner drum then this says possible bearing problem....
Move the drum around by hand and listen carefully. There should be no loose bits or rattling, if there are it is possible that something has slipped in between the drums.
It sounds as if the drum bearing may be failing. Grip the inner drum and move it up and down at the front while feeling for play relative to the outer drum. i.e hold outer drum and lift inner drum relative to where you are holding. There should be virtually no play.
Have you checked the drum bearing? The bearing is on the very bottom attached to the drum. If this bearing has broken it will allow for excessive play in the drum, Also make sure every bolt is secure and tight
You will need to replace the inner basket and front outer tub assembly. Likely, the spider on the inner basket (drum bracket) has broken which is causing it to be loose and rubbing on the inside of the outer tub. This can be verified by checking for excessive play of the inner basket (hold the front of the inner basket and check for play by moving it up and down). It's not a cheap repair unfortunately. Be sure to always use a small amount (2 tablespoons for a full load) of HE (high efficiency) detergent to prevent future build up which could cause corrosion of the tub spider.
sounds like a balance problem may be when the drum was replaced they didn't fit the new drum in the correct spot the other thing that would cause load banging and excessive vibrations in the machine is if the shockers are worn out, believe it our not even washing machines have shockers to dampen the movement of the drum spinning