Question about Microsoft Xbox 360 Console

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Ring scratches on games

My sons 360 is a month old and it has damaged 2 games worth £40 each,as i'm sure it will be fixed under warrenty,what can i do about the cost of the damaged games?
everything was purchased on amazon

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Here is an article writen in 2007 (I have also included the Disk replacement plan info located at the bottom)Please rate this a fixya. Microsoft admits scratch problem with Xbox 360 There are many sites on the internet describing a typical Xbox 360 problem: the console scratches game discs. Some users are reporting that the scratches were enough to make their game disc obsolete. There hasn't been much discussion on the fact that the problem exists by consumers, but untill now Microsoft has always somewhat denied the problem and never proposed a solution.
The Dutch television show Kassa, which deals with customer complaints, has been nagging Microsoft about this problem for several weeks, they did tests with Xbox360 setups and filmed (and proofed) that the Xbox360 is indeed responsible for scratching game discs, when not moved, placed on a stable table and under the best possible conditions.
According to the show, the majority of the problems seem to be caused by a TSST drive that is missing parts that stabilize the disc. The problem also seems to be mainly found by consoles produced in December 2006. Estimated is that worldwide nearly 1 to 2 million units are affected.
Thousands of people responded to the show complaining about the same problem and Microsoft simply had to act.
In a press statement the company stated: "As we were not involved with the experiment of Kassa and have little insights in the testing methods, we are not able to respond in detail on the results. It is possible that scratches on discs originate from frequent use. However, we have no indication that the results of the tests from Kassa are a large scale problem.
Of course it is important to us that our customers have the best possible game experience and therefore we take these test results very serious. Xbox owners who think their discs are scratched as reported by Kassa, should contact us. We will investigate the console and when needed repair it so it becomes a full functioning console. We will also inform Xbox owners how they can obtain replacements discs in case they require them."

Disc Replacement Plan Xbox Disc Replacement Program
If, for any reason, you have a damaged Microsoft® Xbox 360™ disc and like to replace it, please review the information below:
This program only applies to games where Microsoft is the publisher, and is subject to availability. To check and see if your game is available for replacement, please review which Microsoft products currently fall under this program here.
You will need to print and complete the program form.
For additional terms and conditions on this policy, please review the Terms and Conditions.
Please allow two weeks for delivery.
Please rate this a fixya

Posted on Feb 09, 2009

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A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.

Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs.

For further help on XBOX & XBOX 360 disc repairs, visit: Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Posted on Aug 26, 2010

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Take that game to your nearest Video Warehouse, Blockbuster, or which ever video store that has the disc restorer PB2000 machine. It restores ANY disc incredibly close to its original state as when you purchased it.

Or you can contact the game makers, i'm pretty sure most of them will trplace the game if you send them the original scratched disk ;)

Posted on Feb 09, 2009

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