Question about Jenn-Air 48" Side-By-Side Built-In Refrigerator, JS48F

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Frozen water formed in the freezer

I have side by side 48" Jenn Air Pro and everything is working fine except that the frozen water leaking probably from the top...I turned it off for a day to get it thaw but as soon as I turn it on the problem is still exist. What is the problem? I think the refrigerator is pretty new but I don't have its guaranty since it come with the house we bought.

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Your drain tube is plugged. The ice is formed in the bottom because when your freezer goes into a defrost cycle the tube is plugged so there is nowhere for the water to drain so it overflows and leaks into the bottom of the freezer. I know you have defrosted it but it takes longer to defrost the tube than just the ice on the bottom. You can call a service tech to take care of this or just unplug the refer. for 24 hours. This will fix your problem. I do this all the time and it always fixes it.

Posted on Feb 09, 2009

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Posted on Jan 02, 2017

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